bet365 · 18 hours ago
IT Services Manager
Denver, CO
Full-time
Onsite
Mid, Senior Level
$90K/yr - $130K/yrbet365 is one of the world's leading online gambling companies, revolutionising the industry since 2000. As an IT Services Manager, you will build and manage an IT Services team in Denver while overseeing the wider North and South American teams, ensuring robust support for key platforms across the Americas.
GamblingLeisure
Responsibilities
Building and providing management to the IT capability in our Central and South American offices
Managing our Denver Tech Bar, delivering excellent technical services to local end users
Recruiting and managing team members in line with expectations and requirements of the wider Technology function
Developing the teams and their skills as appropriate, ensuring that documentation, training, mentoring and coaching is in place for the team
Participating in the Incident Management process as an escalation point to integrate efforts across multiple technology teams and providers
Working closely with local Business functions in all stated locations to ensure the service provided is meeting the requirements
Continuously evaluating the services provided in each location including the use of metrics such as KPIs and outcome driven metrics
Proactively identifying, investigating, and resolving or mitigating risks, technical incidents and problems
Working closely with our global vendor management team to manage local vendors to ensure the delivery of a high-quality service to the Denver, New Jersey and Colombia offices
Contributing to the IT Services roadmap and strategy for the provision of services and collaborating with other technical teams to support transition from design through delivery into run operations
Qualification
Required
Extensive demonstrable experience of building, shaping and leading cross-functional teams
Ability to influence senior management and key stakeholders across the organization
Ability to step into the detail and understand complex and varied demands
Cross-functional and collaborative continuous improvement of processes using objective data and subjective experience
Understanding of user needs in detail and finding quality, effective solutions
Professional, positive and flexible attitude with a desire to make a great contribution to the Business
Self-motivated and ability to use initiative and prioritize proactively
Strong analytical, problem solving, leadership, team management and decision-making skills
End user hardware and related technology and services background including ITIL framework experience
Experience with Microsoft 365 and related Cloud and SaaS based services
Company
bet365
Bet365 is an online gambling company that offers comprehensive in-play services for its clients.
Founded in 2001
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Stefano Nova
Chief Executive Officer - Marketing Malta
Recent News
Financial IT
2026-01-19
2026-01-11
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