CNG Holdings, Inc. · 12 hours ago
Assistant Manager Moore Oklahoma
Oklahoma City, OK
Full-time
Onsite
Entry Level
1+ years expCNG Holdings, Inc. is a respected leader in the financial services industry, striving to make a difference in customers’ lives. The Assistant Store Manager is responsible for ensuring outstanding customer service and regulatory excellence while serving as a front-line brand ambassador.
AccountingBusiness DevelopmentFinancial ServicesPersonal Finance
Responsibilities
Serve and educate customers on the product portfolio by presenting all options for products and/ or services to customers that meet their needs
Escalate issues to the store manager, District Director of Operations (DDO), and corporate office if unable to resolve the issue directly with the customer
Answer telephone inquiries in response to general questions, customer applications, requests, or other issues
Perform outbound customer sales, courtesy, and collection calls in accordance with federal regulations, store operating procedures, and district or region volume expectations
Respond professionally and accurately to customers, explaining possible solutions and ensure the customer feels supported and valued
Interact with customers, using active listening skills, to confirm or clarify information and diffuse customer complaints
Handle and count currency, cash, and coins to include managing a cash drawer, counting cash deposits, moving cash from secure safe to cash drawer, and other cash handling requirements; may be responsible for bank deposits or bank pick-ups
Balance individual batch receipts with store sales reports at end of day and assist with resolving over/short discrepancies
Perform customer verifications to validate information presented
Process all transactions accurately and per company policy, including but not limited to loans, check cashing, and Net Spend
Comply with federal and state regulations and Company policies and procedures
Complete compliance trainings and quarterly I Agree timely
Other duties as assigned
Qualification
Required
High school diploma, GED, or equivalent experience
1+ year(s) of experience with sales, customer service, and/or cash handling preferred
Strong customer service, active listening, and verbal and written communication skills
Proficient in Microsoft Office programs
Ability to multitask, prioritize, and work in an autonomous environment
Must have own personal reliable transportation in compliance with published policy and procedure, this may not include public transportation, transportation from family or friends, must maintain a valid Driver's License and valid Automobile Insurance while employed by the company
Ability and willingness to consistently live and embrace our core values of accountable, inclusive, transparent, and focused
Must be able to travel to all stores within the assigned district with personal vehicle
May be asked to travel to neighboring districts
May require overnight travel
Must work assigned shifts as scheduled
Call center/retail/office environment
Extensive cash handling
Extended phone usage
Long periods of standing
Extended viewing of computer screens and typing
Must be able to lift up to 50lbs, with or without reasonable accommodations
Company
CNG Holdings, Inc.
CNG Holdings Inc. (CNG) is headquartered in Cincinnati, Ohio, and is a respected leader in the financial services industry.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Luke Williamson
Chief Financial Officer
Andrea Andre
Chief Legal and Compliance Officer
Recent News
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