NEOGOV · 10 hours ago
Tax Collection Specialist
Nashville, NC
Full-time
Onsite
New Grad, Entry Level
$40K/yr - $64K/yrNEOGOV is seeking a Tax Collection Specialist to perform responsible administrative and fiscal tasks in the collection of current and delinquent taxes for the County Tax Department. The role involves verifying taxpayer information, sending notifications to delinquent taxpayers, and assisting in various departmental tasks as needed.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Plans and organizes work and determines work priorities for collecting taxes on real and personal property
Reviews delinquent tax listings; verifies identification of tax payer; checks addresses and social security numbers; corrects addresses; verifies tax amounts owed and account information; searches databases for information to locate delinquent tax payers
Sends correspondence and follow-up correspondence to delinquent tax payers notifying of delinquency and procedures for collection; sets up appointments to meet with taxpayers
Conducts research as necessary to identify employers, bank accounts, etc. for garnishments and attachments; coordinates foreclosures with the County Attorney; utilizes the debt-setoff program software; researches deeds, mortgages, corporations, assumed names, etc. through Register of Deeds and NC Secretary of State offices; mails out letters to employers to obtain list of employees; prepares garnishment notifications and mails to employer and taxpayer
Prepares real estate tax certifications for attorneys, real estate agents, mortgage companies and the general public
Generates tax bill data base in specialized software; enters releases on bills, enters write-offs, generates refunds on overpayments; removes garnishment fees; enters special conditions and notes into taxpayer data base
Operates a variety of technology, applications, mapping systems, and peripherals
Interprets State tax collection laws and County policies and procedures to taxpayers; answers inquiries in person or by telephone; explains procedures and legal requirements: answers inquiries about due dates, accounts, bills, payments, etc.; explains policies and procedures and actions being taken; refers more difficult situations to others for resolution
Performs customer service duties at front counter when needed; receives payments from customers for County real and personal property taxes, privilege licenses, drainage accounts, etc.; provides receipts to customers for payments; posts payments to the appropriate accounts; processes mail, phone, internet, fax and/or credit card payments; provides copies of account statements
Backs-up and assists other administrative staff as needed
Performs related duties as required
Qualification
Required
Graduation from a community college in accounting, office technology or related field and experience in property tax collections; or an equivalent combination of education and experience
Considerable knowledge of the procedures and practices required of a tax collection function such as payment agreements, garnishments, bank attachments, liens, foreclosures, etc
Considerable knowledge of research methods and approaches to locate and verify information on taxpayers
Knowledge of the North Carolina Machinery Act and of the County's policies and procedures relating to the collection of current and delinquent taxes
Knowledge of computers and of the software applications used in tax collection and customer service work
Skill in the use of information technology equipment and associated software products such as word processing, spreadsheets and databases used in tax collections and customer service
Skill in collaborative conflict resolution and customer service excellence
Ability to effectively and efficiently perform the collection of delinquent taxes and related work
Ability to use judgment and discretion in completion of assigned responsibilities
Ability to conduct research and to collect information from a variety of sources
Ability to interpret and explain laws, regulations, and procedures
Ability to handle sensitive and controversial situations
Ability to exercise independent judgment and initiative
Ability to complete assigned work on or before deadlines in accordance with directives, County policy, standards and prescribed procedures
Ability to maintain and keep accurate tax collections and accounting records
Ability to communicate effectively in oral and written forms
Ability to handle the public courteously and tactfully
Ability to develop and maintain effective working relationships with County officials, supervisors, coworkers, taxpayers and their representatives, and the general public
Benefits
Group Health Insurance
Group Dental Insurance
Group Life Insurance
Short Term Disability Insurance
Retirement
NC401(k)
457 Deferred Compensation
Special Separation Allowance
125 Flexible Benefit Plan
Direct Deposit
Credit Union
Vacation Leave
Sick Leave
Holidays
Military Leave
Civil Leave
Family Medical Leave Act
Employee Assistance Program (EAP)
Wellness Center and Telemedicine
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
Founded in 1999
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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