Integrity Staffing Solutions · 4 hours ago
Senior Operations Manager
Lewisville, TX
Full-time
Onsite
Mid, Senior Level
4+ years expIntegrity Staffing Solutions is seeking a Bilingual Senior Account Manager to oversee client locations and manage onsite staff. The role involves driving onsite operations, managing a large team, and ensuring client satisfaction through effective communication and performance management.
Human ResourcesInformation TechnologyStaffing Agency
Hiring Manager
Ellen Kuntzmann
Responsibilities
Drive all functions of Onsite Operations and Recruiting – including meeting expectations of fill rates, attendance & attrition rates, and Net Promoter scores. Identify areas of opportunity for continuous improvement to established KPI’s
Primary POC for all onsite activity and client meetings including market analysis and the marketing and media strategy; complete audits to confirm compliance
Conduct regular meetings with client regarding their specific performance indicators; discuss potential trends or concerns and strategic planning
Hire, train, manage, and motivate a team of staff and associates supporting client needs for both recruiting and client onsite roles. Provide ongoing feedback and development plans for staff to support their success. Partner with HR to complete employee evaluations and to issue disciplinary action, when needed, up to and including termination
Drive continual community engagement activity for client sites; measure and report on results
Create, review, and provide critical analysis of recruiting activity for the market; devise action plans for continuous improvement
Provide clear and audited communications for all employment law requirements, recruiting, onsite, candidate, and associate special programs and initiatives; implement all program audits
Proactively encourage open and consistent communication with all members of support staff such as HR, Safety, Recruiting and Corporate partners regarding client and internal business issues
Obey all safety and workplace policies of our client while on their premises
Qualification
Required
Must be bilingual in Spanish and English (reading, writing, speaking)
Minimum of 4-years of progressive experience in staffing/warehouse management functions, including client-facing relationships
Experience with reporting and interpreting key performance metrics
Exceptional time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates
Good judgment and passion to protect the business and our associates
Excellent written and verbal communication skills; must be able to speak professionally to clients regarding both operations and recruitment
Advanced Microsoft Office skills
Travel based on business needs
Regular, in-person attendance is required onsite (no remote work)
Adhere to all client and ISS business ethics code
Benefits
Weekly paychecks
Medical/Dental/Vision
Vacation and Personal time
Paid Holidays
Access to our Employee Assistance Program
Career growth opportunities and skill development
Potential to join our 401K program
Company
Integrity Staffing Solutions
Integrity Staffing Solutions provides staffing and recruiting solution
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Todd Bavol
Chair of the Board of Directors
Recent News
Digital Journal
2025-02-12
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