Farm Bureau Insurance of Michigan · 12 hours ago
Member Benefits Specialist
Lansing, Michigan
Full-time
Onsite
Entry Level
1+ years expFarm Bureau Insurance of Michigan is seeking a Member Benefits Specialist to manage a diverse portfolio of member benefit programs. The role involves overseeing vendor partnerships, ensuring contract compliance, and evaluating program performance to maximize member value and satisfaction.
Auto InsuranceCommercial InsuranceFinancial ServicesHealth InsuranceInsuranceLife InsuranceProperty Insurance
Responsibilities
Manage and maintain a portfolio of member benefit programs and serve as the primary liaison with external vendors and partners offering discounts or services to members
Monitor vendor contracts and agreements to ensure compliance, renewal timelines, and quality of member experience
Evaluate the performance and usage of member savings programs using data, surveys, and analytics
Prepare reports on program performance and make recommendations for improvements
Identify opportunities to enhance or expand offerings based on member needs, industry trends, and partner performance
Collect and analyze feedback to improve benefit/savings programs and ensure member satisfaction
Collaborate with the Brand and Content Marketing Manager to promote benefit programs through print, digital, email and social media
Assist in the development of member benefit promotional materials and outreach strategies to boost awareness and participation
Serve as a primary resource on member savings and benefit programs, effectively communicating with new employees, agents, agent staff, customer service teams, MFB field staff, and county administrative managers to provide clear and accurate information
Work closely with membership, customer service, field staff and CMM staff to ensure seamless integration and delivery of benefit programs
Address and resolve issues or concerns raised by members regarding benefit access or quality
Qualification
Required
Bachelor's degree required, or equivalent experience may be considered
Keyboarding skills of 50 wpm with accuracy required
Computer and data entry skills required
Working knowledge of e-mail programs and protocol required
Preferred
One to three years customer relations experience preferred
Sales experience preferred
Customer Relationship Management System experience preferred
Accounting skills preferred
Knowledge and practical use of Microsoft Office and Adobe products preferred
Benefits
Medical
Dental
Vision
401K
Company
Farm Bureau Insurance of Michigan
At Farm Bureau Insurance we’re dedicated to serving Michigan - and only Michigan.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Donald Simon
Chief Executive Officer
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