Sunrun · 1 day ago
Manager, Field Performance
Lehi, UT
Full-time
Onsite
Mid, Senior Level
$94K/yr - $125K/yr
2+ years expSunrun is a leading home solar and battery company in America, on a mission to change the way the world interacts with energy. The Manager, Field Performance will drive business outcomes for the Field Service Team through performance management, leadership, and project management, focusing on delivering high-quality service and improving processes.
BatteryClean EnergyEnergyRenewable EnergySolar
Responsibilities
Drive Results: Performance Management
Complete resolution of high priority escalated issues
KPI oversight. Manage and maintain metrics that track team and individual productivity and quality performance
Ensure SLA performance requirements are met with all external and internal parties
Expand department scorecard focusing on improving cost, efficiency, speed and quality
Manage appropriate utilization of Branches
Run audits and perform in-depth analysis to ensure compliance with standards and procedures
Develop cross functional relationships with Branches
Mange and reduce high priority escalations
Project Management
Hold equipment manufacturers responsible for delivering products and adhere to performance standards
Manage and resolve escalated insurance and legal issues
Approve payment of invoices to partners or sub-contractors
SME for special projects
Lead and Develop
Lead a highly proficient, innovative, positive and scalable team
Lead and manage Field Service Coordinators and Associates. Hire, train, motivate, coach and performance manage
Document and develop best practices, standard and guidelines
Identify and solve for recurring issues, inefficiencies, training opportunities and process gaps
Demonstrate ethics and professionalism at all times
Qualification
Required
Bachelor's Degree or significant related experience or training required
Minimum of 2 years managerial or leadership experience required
Leadership excellence in high pressure situations
A self-starter who can identify what needs to happen and execute with minimal supervision
Detail-oriented and extremely organized
Outstanding communicator, in writing, over the phone and in person
Strongly motivated to meet/exceed the expectations of internal and external customers
Excellent listening skills and problem solving ability
Comfortable working in a fast paced, high growth company with the ability to meet challenging targets
A team player with the ability to self-manage and flexibility for various tasks
Works collaboratively with others to achieve monthly organizational goals
High level of confidence, desire to succeed and assertiveness
Ability to help identify emerging trends from company, market, and industry data and assist in making clear and compelling recommendations
A roll-up-the-sleeves approach; someone who is able to think quickly and creatively and is results-driven complemented by appropriate process orientation
Intermediate to advanced PC proficiency, including MS Office (Word, PowerPoint, Excel, and Outlook)
Preferred
Residential solar experience preferred
Company
Sunrun
Sunrun provides residential solar electricity, storage solutions, and clean energy services to homeowners.
10001+ employees
H1B Sponsorship
Sunrun has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (26)
2024 (26)
2023 (31)
2022 (18)
2021 (15)
2020 (13)
Funding
Current Stage
Public CompanyTotal Funding
$6.45BKey Investors
Massachusetts Clean Energy CenterInvestecIdinvest Partners
2025-09-12Post Ipo Debt· $510M
2025-07-18Post Ipo Debt· $431M
2025-01-28Post Ipo Debt· $629M
Leadership Team
Mary Powell
Chief Executive Officer and Director
James Allred
VP of Sales
Recent News
2026-01-23
2026-01-11
ImpactAlpha
2026-01-11
Company data provided by crunchbase