Maynard Nexsen · 22 hours ago
Direct Client Support
Raleigh, NC 27612
Full-time
Onsite
Entry, Mid LevelMaynard Nexsen is seeking a Direct Client Support Technician responsible for providing end-user applications and hardware support to ensure smooth operations within the organization. The role involves managing desktop applications, printer support, audio-visual equipment, mobile device management, and responding to security incidents to maintain client satisfaction.
Law EnforcementLegalProfessional Services
Responsibilities
Provide technical support for end-user applications and hardware, including troubleshooting and issue resolution
Manage desktop applications, ensuring proper installation, configuration, and updates
Provide printer support, including maintenance, troubleshooting, and repair as needed
Assist with the setup, maintenance, and troubleshooting of audio-visual equipment for presentations and meetings
Manage mobile device management systems, including device provisioning, security configurations, and user support
Respond to security incidents promptly, investigating and resolving issues to mitigate risks and ensure data protection
Support specialized client legal software, providing assistance with installation, configuration, and user training as needed
Collaborate with other IT team members to address technical challenges and implement solutions effectively
Document support activities, including issue resolution steps, for future reference and knowledge sharing
Stay updated on emerging technologies and industry best practices to enhance support services and optimize user experience
Qualification
Required
High School education level
Proficiency in mobile device management systems and security protocols
Excellent troubleshooting skills and ability to diagnose and resolve technical issues efficiently
Strong communication and interpersonal skills, with a customer service-oriented mindset
Ability to work independently and collaboratively in a fast-paced, professional environment
Proven experience in technical support roles, with a focus on end-user applications and hardware support
Strong knowledge of desktop applications, operating systems, and productivity software
Experience with printer maintenance, troubleshooting, and repair
Familiarity with audio-visual equipment setup and troubleshooting
Preferred
Experience with client legal software
Bachelor's degree in Information Technology, Computer Science, or related field
Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician)
Company
Maynard Nexsen
Maynard Nexsen is a law firm with over 550 attorneys, offering litigation, corporate, and regulatory services.
Founded in 1945
1001-5000 employees
H1B Sponsorship
Maynard Nexsen has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
Funding
Current Stage
Late StageLeadership Team
Holderman Craig
Chief Financial Officer
Ray Bullock
Chief Operating Officer
Recent News
Bizjournals.com Feed (2025-11-12 15:43:17)
2026-01-09
2025-11-10
SC Biz News
2025-09-25
Company data provided by crunchbase