Product Owner jobs in United States
cer-icon
Apply on Employer Site
company-logo

Brightspeed · 14 hours ago

Product Owner

positionCharlotte, NC
timeFull-time
remoteHybrid
seniorityMid Level
date3+ years exp

Brightspeed is reimagining how people connect by providing fast, reliable internet connections and an exceptional customer experience. The Product Owner will focus on agent tools and customer experience, owning the end-to-end product lifecycle and driving improvements in key performance indicators across Residential/Consumer organizations.

InternetTelecommunicationsWireless
check
H1B Sponsor Likelynote

Responsibilities

Own the product vision, roadmap, and execution for agent-facing platforms and tools that enhance customer and agent experiences
Partner with business and technical stakeholders to identify gaps, pain points, and opportunities across agent workflows and customer journeys
Develop a deep understanding of agent personas, customer journeys, and operational processes, translating insights into actionable product requirements
Lead innovation initiatives to simplify agent workflows, reduce friction, and improve CX through automation, consolidation, and smarter decisioning
Collaborate closely with Sales, Care, Save, Engineering, IT, Network, Operations, Finance, Billing, and Service Delivery teams to ensure successful delivery
Define and groom epics, features, and user stories in Jira, ensuring clear acceptance criteria and alignment with business outcomes
Drive improvements in KPIs including AHT, FCR, CSAT, order accuracy, and retention through data-driven prioritization
Establish and manage end-to-end delivery plans, coordinating dependencies across internal teams and external vendors
Partner with Finance and Billing teams to ensure solutions are compliant, auditable, and revenue-protective
Support testing, validation, launch readiness, and post-launch optimization to ensure solutions deliver expected results
Communicate product strategy, progress, and outcomes effectively to stakeholders at all levels of the organization
Influence product and platform decisions by balancing customer experience, agent efficiency, technical feasibility, and business priorities

Qualification

Product Owner experienceCustomer experience (CX)Jira proficiencyConfluence proficiencyTelecommunications experienceCross-functional collaborationBachelor’s degreeStakeholder managementKPI-driven optimizationFast-paced environment

Required

Bachelor's degree in Engineering, IT, Business, or equivalent experience
3+ years of experience as a Product Owner, Product Manager, or Business Analyst
Strong experience supporting agent tools, customer care platforms, or CX-related products
Proven ability to manage competing priorities and deliver multiple initiatives in a fast-paced environment
Experience translating business requirements into Jira stories and Confluence documentation
Strong cross-functional collaboration and stakeholder management skills
Proficiency with Jira, Confluence, and Microsoft Office

Preferred

Experience in telecommunications or similar large-scale consumer services
Experience working with billing systems, credits, adjustments, and order management flows
Familiarity with KPI-driven optimization (AHT, FCR, CSAT, retention)
Experience mentoring or leading a small team of product managers, analysts, or business analysts

Benefits

Competitive medical, dental, vision, and life insurance
Employee assistance program
401K plan with company match
A host of voluntary benefits

Company

Brightspeed

twittertwittertwitter
company-logo
Brightspeed provides fiber and broadband services, enhancing connectivity for homes and businesses with reliable telecom solutions.
dateFounded in 2021
location
Charlotte, North Carolina, USA
people-size1001-5000 employees
web-link
https://www.brightspeed.com

H1B Sponsorship

Brightspeed has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2023 (15)
2022 (13)

Funding

Current Stage
Late Stage
Total Funding
$6.51B
Key Investors
Ohio Residential Broadband Expansion GrantN.C. Division of Broadband & Digital EquityOhio Department of Development
2025-09-15Grant· $13.8M
2025-08-15Debt Financing· $1.65B
2025-06-19Undisclosed· $575M

Leadership Team

leader-logo
Michel Combes
Executive Chairman of the Board and acting CEO
leader-logo
Amy Wulfestieg
Chief Communications Officer
linkedin

Recent News

PR Newswire
Brightspeed Invests in Blessing Boxes to Support Community Needs Across Rural North Carolina
2026-01-22
Government Technology US
Data Breach May Have Hit 1M Charlotte, N.C., Telecom Users
2026-01-16
Bizjournals.com Feed (2025-11-12 15:43:17)
Charlotte telecom investigates alleged data breach said to involve 1M customers
2026-01-16
Company data provided by crunchbase