NEOGOV · 9 hours ago
FAMILY NAVIGATOR
Black Hawk County Public Health, IA
Full-time
Onsite
Entry, Mid Level
$52K/yr - $68K/yr
2+ years expNEOGOV is seeking a Family Navigator to serve as the primary point of contact for families engaged in the Thrive Initiative and other assigned programs. This role helps families move from crisis to stability by providing navigation, advocacy, and support across multiple systems of care.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Conduct family intake, eligibility screening, and assessments; obtain necessary consents
Develop, implement, and regularly update individualized family action plans
Provide ongoing case navigation, encouragement, and crisis support to families
Connect families with appropriate community resources, including child welfare, schools, healthcare, housing, employment, and faith-based supports
Collaborate with partner agencies and attend family support meetings, court hearings, and team decision-making sessions as required
Maintain accurate, timely documentation of assessments, case notes, and outcomes in the data system
Track and report family progress across 13 social determinants of health
Ensure compliance with confidentiality laws (HIPAA, FERPA, COPPA) and program standards
Participate in alliance meetings, trainings, and other activities to ensure fidelity to the Restore Hope Model
Contribute to program evaluation by providing outcome data, success stories, and quality improvement feedback
Attend required trainings and ongoing professional development to strengthen skills in case management and motivational interviewing
Engage in regular supervision and team meetings to support effective service delivery and staff collaboration
Represents the local health department consistent with agency priorities
Other duties as assigned
Qualification
Required
Bachelor's degree in social work, Community Health or related field required
At least two years of experience in case management, human services, social work, or related field
Knowledge of community resources and confidentiality regulations
Strong communication, documentation, and organizational skills
Proficiency with case management software and other computer software applications
Must maintain a high level of accuracy and attention to detail
Must demonstrate excellent verbal and written communication skills
Must be able to develop and maintain good working relationships with members of the public and co-workers
Must be knowledgeable of community resources and healthcare provider network
Must be knowledgeable of local, state, and federal laws, rules, and regulations as they apply to the program area
Must be available for off-hour and/or weekend activities and overtime if needed
Requires a valid Iowa Driver's License and is insurable under the County's guidelines. The position may require the occasional use of private vehicles for official business
Benefits
Health, Dental & Vision Insurance
Life Insurance
Iowa Public Employee Retirement System (IPERS)
Paid vacation days
11 Paid holidays
Paid sick leave
Worker's Compensation
Employee Assistance Program
Flexible Spending for Medical Reimbursement and Dependent Care
Deferred Compensation Plan
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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