CPG · 5 hours ago
Service Delivery Manager
Belmont, VA
Full-time
Onsite
Senior Level
5+ years expCPG is a company seeking a Service Delivery Manager who will act as a subject matter expert in program and project management. The role involves managing large and complex projects, overseeing customer communications, and driving continuous improvement in service delivery.
Data CenterInformation TechnologyIT Infrastructure
No H1B
Responsibilities
Maintaining and monitoring project plans, project schedules, work hours, budgets, and expenditures
Manages and leads key programs involving multiple functions and program teams to drive the development and implementation processes for multiple solution offerings
Directs the development of overall program strategy, budgets, resource allocations, and general program requirements
Communicates program progress, escalations, and issue analysis to product stakeholders; collaborates with business unit management and manufacturing and development partners to recommend and implement changes to products, processes, or business practices to drive continuous improvement and manage program costs
Knowledge of full product life cycle; customer needs, design, development, testing, deployment, support
Be responsible for all customer communications, conflict resolution, and compliance on customer deliverables and revenue
Oversee all scheduling related functions for all current contracts and service operations projects
Work closely with the sales team to ensure clear and detailed information is outlined in Netsuite to ensure the service coordination team provides successful completion of all contracts/projects
Works closely with the service management team to establish directives and overall process improvement strategies
Oversee all uploaded data to the CMMS system, ensuring that all information is accurately displayed and managed
Works closely with the construction team to handoff all data center builds that require warranty coverage. Manage all warranty-related items for all new builds to ensure efficient scheduling and management of all outstanding items for the duration of the warranty period
Oversee all project and preventative maintenance schedules with the service coordinators ensuring that all contracted services are scheduled and completed efficiently to exceed customer expectations
Ensuring project deadlines are met
Determining project changes
Undertaking project tasks as required
Developing project strategies
Ensuring projects adhere to frameworks and all documentation is maintained appropriately for each project
Assess project risks and issues and provide solutions where applicable
Chair and facilitate meetings where appropriate and distribute minutes to all project team members
Create a project management calendar for fulfilling each goal and objective
Ensures all assigned employees are aware of and comply with company, government, and customer policies, procedures, and regulations
Other duties as assigned by Manager
Qualification
Required
5+ years' experience in a related field
Knowledge in file management, transcription, and other administrative procedures
Competency in Microsoft applications, including Word, Excel, and Outlook
Experience using computers for a variety of tasks
Demonstrated history of program management excellence
Excellent analytical and problem-solving skills
Excellent written and verbal communication skills
Ability to effectively communicate program management architectures, plans, proposals, results, and negotiations
Responsible for managing up to 15 to 20 people
Preferred
PMP/PMI certification preferred
Company
CPG
CPG is an IT company that focuses on data center, project management, and IT infrastructure solutions for its clients.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$32.22M2023-06-01Series Unknown· $32.22M
Leadership Team
Benjamin Pawson
Chief Financial Officer
Anita Simmons
Chief Human Resources Officer
Recent News
2024-05-25
Business Journals
2024-05-22
2024-05-16
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