Primary Services · 13 hours ago
Retail Energy Billing Specialist (Weekly Pay)
Houston, TX
Contract
Onsite
Entry, Mid Level
2+ years expPrimary Services is actively recruiting for a Retail Energy Billing Specialist to support a large, established organization in the retail energy sector. This role plays a critical part in managing billing and account activities for various customer segments while ensuring accuracy, compliance, and customer satisfaction.
Human ResourcesStaffing Agency
Responsibilities
Assist customers with account inquiries, billing questions, and enrollment requests
Provide full account management support across business, commercial, industrial, national, and government customer segments
Process customer claims, contractor invoices, and fulfillment requests in accordance with established policies
Resolve customer complaints while ensuring compliance with company procedures and industry regulations
Collaborate with internal teams and vendor partners to address billing discrepancies and operational issues
Maintain accurate and up-to-date account records within CRM and billing systems
Support customer accounting, revenue recovery, and related financial operations
Communicate clearly and professionally with customers and internal stakeholders across multiple channels
Participate in required training and development programs related to customer service and billing operations
Work assigned shifts, which may include evenings and weekends based on business needs
Qualification
Required
High School Diploma or equivalent required
Minimum of 2 years of experience in customer service, sales, claims processing, customer accounting, or revenue recovery
Proficiency with CRM software and standard computer applications
Experience handling billing, account management, or financial transactions for commercial or regulated customers
Familiarity with compliance-driven environments and adherence to documented policies and procedures
Preferred
Associate's or Bachelor's degree preferred
Company
Primary Services
Primary Services is a staffing and recruiting company offering direct hire, temp-to-hire position.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Regina Mellinger
President & CEO
Company data provided by crunchbase