HUB International · 7 hours ago
Director of RPA & Automation Operations
Chicago, IL
Full-time
Hybrid
Mid, Senior Level
$130K/yr - $175K/yr
7+ years expHUB International is a global insurance and employee benefits broker, and they are seeking a Director of RPA & Automation Operations to lead their enterprise Robotic Process Automation Center of Excellence. This role involves managing the RPA portfolio, overseeing vendor relationships, and driving operational excellence across automation initiatives.
Financial ServicesInsuranceInsurTechRisk Management
Responsibilities
Lead the RPA Center of Excellence, defining governance models, best practices, and operational standards
Own the RPA portfolio lifecycle from demand intake through production support, ensuring automations deliver sustained business value
Develop and maintain RPA roadmaps aligned with HUB's enterprise AI and automation strategy
Create and enforce automation standards, coding principles, documentation requirements, and change management processes
Drive continuous improvement initiatives to optimize performance, reduce exception rates, and increase automation ROI
Manage strategic relationships with vendors, managed service providers (MSP), and RPA development contractors
Lead RFP processes for RPA services including requirements definition, vendor evaluation, and contract negotiation
Oversee MSP relationships for automation monitoring, maintenance, exception handling, and production support (SLA management, performance tracking, cost optimization)
Manage annual licensing budgets, renewals, and commercial negotiations with RPA platform vendors
Evaluate and recommend new RPA tools, AI/ML integrations, and hyper automation capabilities
Develop and maintain RPA governance frameworks including risk assessment, security protocols, and audit controls
Ensure automation solutions comply with regulatory requirements, data privacy standards, and enterprise security policies
Establish demand management processes to prioritize automation opportunities based on business value and feasibility
Maintain comprehensive documentation including bot inventory, process specifications, and operational runbooks
Provide executive reporting on RPA program health, ROI metrics, and strategic initiatives
Oversee production operations for automations across critical business processes including claims, policy servicing, financial operations, and more
Manage incident response, root cause analysis, and resolution for production bot failures
Implement monitoring dashboards, alerting systems, and proactive maintenance schedules
Coordinate capacity planning, infrastructure requirements, and Orchestrator administration
Partner with IT teams on infrastructure, security, and deployment pipeline requirements
Partner with business units across HUB's diverse regional offices to identify, evaluate, and prioritize automation opportunities
Lead change management initiatives to drive RPA adoption and address workforce concerns
Build and maintain strong relationships with process owners, SMEs, and executive sponsors
Develop training programs and knowledge-sharing resources to enable RPA adoption across the organization
Qualification
Required
7+ years of experience in RPA, intelligent automation, or related technology fields
5+ years of hands-on experience with platforms including Orchestrator, Studio, and production management
3+ years in a leadership role managing RPA teams, vendors, or Centers of Excellence
Proven experience managing MSP relationships, RFP processes, and vendor contract negotiations
Strong understanding of RPA governance frameworks, security requirements, and compliance standards
Experience building and scaling automation programs in large, complex organizations
Bachelor's degree in computer science, Information Technology, Business Administration, or related field
Preferred
UiPath certifications (UiPath Certified Professional, Solution Architect, or Business Analyst)
Experience with additional RPA platforms (Automation Anywhere, Blue Prism) and process mining tools
Knowledge of AI/ML integration with RPA, including Document Understanding and intelligent automation
Insurance or financial services industry experience
Master's degree or MBA
Experience with ServiceNow, Agile/Scrum methodologies, and ITIL frameworks
Benefits
Health/dental/vision/life/disability insurance
FSA
HSA
401(k) accounts
Paid-time-off benefits such as vacation, sick, and personal days
Eligible bonuses, equity and commissions for some positions
Company
HUB International
HUB International is an insurance brokerage company that offers employee benefits, business, and personal insurance products and services.
10001+ employees
H1B Sponsorship
HUB International has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (2)
Funding
Current Stage
Public CompanyTotal Funding
$8.5BKey Investors
Leonard Green & PartnersAltas Partners
2025-05-12Private Equity· $1.6B
2023-09-15Private Equity
2023-06-22Debt Financing· $6.9B
Leadership Team
Marc Cohen
Chairman of the Board and CEO
Joseph C. Hyde
Chief Financial Officer
Recent News
Calgary Herald
2026-01-11
Company data provided by crunchbase