NEOGOV · 7 hours ago
Human Resources Customer Service Representative 9 (Lead Worker)
Lansing, MI
Full-time
Onsite
Mid, Senior Level
$51K/yr - $67K/yr
4+ years expNEOGOV is seeking a Human Resources Customer Service Representative to support the Michigan Civil Service Commission’s MI HR Service Center. The role involves assisting customer service representatives in problem resolution and preparing responses for customer inquiries, requiring strong organizational and communication skills.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Assist CSRs in problem resolution
Interpret and prepare written and verbal responses for customer inquiries
Qualification
Required
Customer service experience
A background in human resources or benefit transactions utilizing contact center software to manage customer inquiries and cases
Excellent written and verbal communication skills
Extended knowledge regarding benefit eligibility
Education acquired through completion of high school
At least four years of experience in a customer contact center or a customer service position with focus on customer account data, updating online files, responding to and/or resolving customer inquiries in person or via electronic mail, phone or paper
Experience in providing quality driven customer service to either internal or external customers
Experience interpreting written procedures and step action tables (SATs) to determine appropriate course of action for human resource transactions
Experience communicating with customers via letter, email, chat and/or text
Benefits
Health, mental health, dental, vision, and life insurance coverage for the whole family.
No-cost life insurance at double your annual salary, paying up to $200,000.
No-cost vision insurance.
Disability coverage providing extended benefits and partial pay.
Supplemental pay and insurance during some military leaves.
15 to 35 paid personal days per year.
13 paid sick days per year.
12 weeks of paid parental leave after a birth or adoption.
Up to 14 paid holidays per year including New Year’s and Christmas Eve, Memorial and Labor Day, Thanksgiving, Veterans Day, and Juneteenth.
Up to 1 paid day of school and community leave annually.
401(k) and 457 enrollments offered to new hires with multiple investment options.
4% automatic contribution by the state for 401(k) plans.
Up to a 5% match for additional 401(k) account contributions.
State contributions fully vest after 4 years.
Funds may be rolled in from previous retirement accounts.
Alternate/Remote-Work Schedules for some positions.
Bonus and Longevity Pay Programs.
Tax-Advantaged Parking and Health Savings Accounts.
Public Service Loan Forgiveness Program Eligible Employer.
Tuition Reimbursement Program.
Professional Development.
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase