WM India · 4 hours ago
Swing, Dispatcher/Router
United States
Full-time
Remote
Entry, Mid Level
$22/hr - $27/hr
2+ years expWM is North America’s largest comprehensive waste management environmental solutions provider, and they are seeking a Swing Dispatcher/Router. The role involves providing support to the Dispatch Center, ensuring coverage for dispatchers, managing training processes, and improving operations.
Information Technology & Services
Responsibilities
Provides support to Area Dispatch Supervisor in the overall direction of the Centralized Dispatch Center/Function
Verifies that appropriate checks and balances are in place to ensure all work is covered and shifts are monitored for dispatchers
Ensures coverage is provided for dispatchers, as necessary to cover breaks, sick-time and vacation
Manages cross-training and new hire training process
Actively participates in improving operations and implementing best practices
Handles escalations while utilizing the documented processes as outlined
Partners with dispatchers and routers to resolve route coverage for down routes to optimize route efficiency
Working with the routers, ensures all work is assigned, both same day and next day, to drivers considering load type management, customer expectations, landfill requirements, and several other factors
Participates in leadership teams skill development through role playing
Able to have conversations with routers and dispatchers about process and procedure
Performs other duties as assigned
Qualification
Required
High School Diploma or G.E.D (accredited)
Minimum of two (2) years of previous dispatching experience (in addition to education requirements)
Computer skills with ability to handle multiple programs and systems
Industry knowledge
Ability to communicate effectively and professionally via e-mail, telephone, and 2-way devices
Training and development skills
Preferred
Additional or specialized training in transportation, logistics, or similar area of study
Customer service experience in a call-center environment
Benefits
Medical
Dental
Vision
Life Insurance
Short-Term Disability
Stock Purchase Plan
Company match on 401K
Paid Vacation
Holidays
Personal Days
Company
WM India
WM India, established in 2013, is the Global Capability Center of WM—North America’s leading environmental services company.
1001-5000 employees
H1B Sponsorship
WM India has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2023 (3)
2022 (3)
2020 (4)
Funding
Current Stage
Late StageCompany data provided by crunchbase