Sciens Building Solutions · 2 hours ago
Service Manager
Latham, NY
Full-time
Onsite
Mid, Senior Level
$75K/yr - $100K/yr
2+ years expSciens Building Solutions is seeking a Service Manager who can drive high customer satisfaction while leading a service team and back-office team. The role involves managing the service department, supervising staff, ensuring timely service execution, and maintaining financial performance.
Electrical DistributionMechanical EngineeringSecurityService Industry
Hiring Manager
Kari Kilmer
Responsibilities
Manage the service department of assigned Division
Supervise, train, and develop all branch associates, including technicians, service coordinators, billing coordinators, and dispatchers
Responsible for the scheduling, execution, billing and completion of service, warranty, and emergency jobs
Responsible for executing service inspections on time and resolution of system deficiencies
Responsible for developing a budget and meeting revenue and gross margin targets
Responsible for delivering projects within the original budgeted cost
Responsible for executing monthly financial performance analysis. Reports the information in an effective manner to management and takes corrective action as needed
Responsible for efficient asset management, such as inventory and company service vehicles
Responsible for building a high-performance culture to include annual performance reviews and development initiatives
Responsible for manpower planning and allocation
Responsible in part for customer satisfaction and cash collections
Works closely with the sales and installation teams to support the growth and profitability of the Division
Responsible for control and calibration of inspection, measuring, and testing equipment
Responsible to ensure all employees embrace our safety culture and comply with all safety initiatives
Qualification
Required
Two to five years of experience in a service operations manager role within the fire detection, fire protection, security, or electrical environment
Ability to effectively communicate to a diverse group of individuals, including company leadership, regional staff, customers, and vendors
Strong, positive team builder with leadership ability
Knowledge of current fire alarm, clean agent/special hazard fire suppression, security, and electrical systems
Strong understanding of Profit and Loss statements and key financial drivers
Ability to attract, develop, grow, and retain a team
Ability to understand the technical aspects of the product lines and applications as necessary to make informed management decisions
Valid driver's license
Must be able to pass a background check and drug screening
Able to work independently
Excellent organizational, decision-making, and communication skills
Proficient in NFPA codes and standards
Strong computer skills; proficient at Microsoft Office
Knowledge of OSHA safety standards
NICET Level II
Benefits
Paid time off plan and holidays.
401(k) matching.
Short term and long-term disability.
Medical, dental, and vision plans with options.
Life insurance.
Company cell phone, laptop, and vehicle.
Professional career development opportunities.
Company
Sciens Building Solutions
Sciens Building Solutions is a provider of fire detection and security services.
Founded in 2015San Francisco, California, USA
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2021-11-10Acquired
2018-01-01Series Unknown
Leadership Team
Kurt Schoonover
Chief Operating Officer
Recent News
2026-01-20
Sciens Building Solutions
2025-08-13
Sciens Building Solutions
2025-06-18
Company data provided by crunchbase