Yoh, A Day & Zimmermann Company · 1 day ago
Servicing/Operations Manager
Englewood Cliffs, NJ, US
Full-time
Onsite
Senior Level
7+ years expYoh, A Day & Zimmermann Company is seeking a highly experienced Finance Servicing Manager to support the full lifecycle of automotive finance operations. The role focuses on client care, delinquency management, asset recovery, and vendor management while leading a team of servicing professionals.
Bookkeeping and PayrollConsultingStaffing Agency
Responsibilities
Manage, mentor, and develop a team of servicing professionals, fostering a culture of accountability, collaboration, and continuous improvement
Collect, analyze, and interpret operational and portfolio data to identify trends, risks, and opportunities
Prepare comprehensive reports and dashboards for internal committees, executive leadership, and C-suite stakeholders
Present findings and recommendations in a clear, concise manner to support strategic decision-making
Lead and support portfolio delinquency minimization, including late-stage collection and insurance loss resolution
Ensure all collection activities are compliant with internal policies and regulatory standards
Maintaining delinquency (cost of risk) under control
Personally manage complex cases (i.e. negotiation and resolution with extraordinarily large or sensitive delinquent clients)
Oversee vehicle inspection and appraisal processes at the time of pledge and annually, ensuring compliance with lending requirements and maintaining asset quality
Facilitate client wire requests by preparing and drafting required exhibits for client signatures, ensuring proper documentation and adherence to transaction protocols
Ensure all pledged vehicles have perfected titles and maintain adequate insurance coverage, monitoring for compliance and addressing deficiencies proactively
Coordinate and negotiate complex vehicle recovery activities with range of internal and external stakeholders
Drive innovative solutions in vehicle repossession
Oversight and approval on client's Inventory disposal, including setting of sales prices of vehicles and review of recommended repair work
Work closely with legal counsel as lead on escalation of non-performing loans, with attention to thoroughness and accuracy
Company representative in depositions and trials where client is plaintiff, strategically answering questions from opposing counsel
Review legal documentation and representative on subpoena requests, affidavits, motions for summary judgement, etc
Provide the management team updates on strategic collection efforts & provision of structuring recommendations on settlement agreements
Verification of sensitive client facing documentation for servicing activities
Review of company policies & procedures governing core operating frameworks
Serve as a point of escalation for complex or high-value client accounts
Deliver high-touch service with empathy, professionalism, and a solutions-oriented mindset
Oversee extraordinary client requests, including temporary international movement of assets and associated risk mitigation
Perform regular quality review of outsourced business process vendor, with a focus on qualitative and quantitative client interaction KPIs, with provision of associated training
Ensure consistent alignment with vendor on core receivable portfolio health KPIs, including priority setting
Identify and implement opportunities to streamline operations activities and enhance service delivery
Maintain strict adherence to regulatory requirements and internal controls
Qualification
Required
7+ years of experience in automotive finance operations, with a strong background in collections and servicing
Bachelor's degree in Finance, Accounting, Business Administration, or related field required; Master's degree preferred
Demonstrated experience working with financial lenders, including banks, credit unions, or captive finance companies
Deep understanding of legal documentation and regulatory compliance in the auto finance industry
Exceptional attention to detail, ensuring accuracy in all aspects of your work
Strong communication and interpersonal skills, with a client-first approach
Ability to manage multiple priorities and deadlines in a dynamic, cross-functional environment, whilst maintaining high level oversight
Proficiency in loan servicing platforms, CRM systems, and document management tools
Experience in championing data driven process enhancements
Preferred
Experience with repossession and asset recovery workflows
Familiarity with FDCPA, UCC, and other relevant regulations
Exposure to luxury sectors is a plus
Company
Yoh, A Day & Zimmermann Company
At Yoh, we focus on helping you precisely navigate and fulfill your talent demands.
1001-5000 employees
H1B Sponsorship
Yoh, A Day & Zimmermann Company has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (57)
2024 (28)
2023 (27)
2022 (25)
2021 (28)
2020 (27)
Funding
Current Stage
Late StageLeadership Team
Peter Melomo
Vice President, Sales Strategy & Professional Consulting Services
Tom Enright
VP Recruiting - Specialty Practices
Recent News
Philadelphia Business Journal
2025-01-11
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