vTech Solution Inc · 6 hours ago
Customer Service Representative
United States
Contract
Remote
Entry Level
3+ years expvTech Solution Inc is seeking a dedicated and compassionate Customer Service Representative to join their team remotely. This role involves guiding applicants, their families, and medical professionals through the application process and providing essential information about the waiver program.
Information ServicesInformation Technology
Responsibilities
Respond to incoming calls and emails from applicants, families, and medical professionals
Provide general information about the waiver program, answer questions, and document complaints
Conduct high-level eligibility screenings using screening instruments and guide callers to the most appropriate waiver program
Inform callers about their rights to apply even if screening results suggest unlikely eligibility
Schedule initial intake visits and provide referrals to Enrollment Brokers
Prioritize urgent requests and escalate when needed
Enter basic applicant details, screening results, and scheduled appointments into given application
Review previously documented contact and maintain up-to-date records
Stay current on waiver program information, policies, and procedures
Maintain a courteous, helpful, and sensitive demeanor with all applicants
Ensure confidentiality and respect for families and caregivers in planning and delivery of services
Raise concerns or issues to the Central Operations Manager as needed
Conduct research and follow-up for complex cases
Perform additional duties as assigned by management
Qualification
Required
Respond to incoming calls and emails from applicants, families, and medical professionals
Provide general information about the waiver program, answer questions, and document complaints
Conduct high-level eligibility screenings using screening instruments and guide callers to the most appropriate waiver program
Inform callers about their rights to apply even if screening results suggest unlikely eligibility
Schedule initial intake visits and provide referrals to Enrollment Brokers
Prioritize urgent requests and escalate when needed
Enter basic applicant details, screening results, and scheduled appointments into given application
Review previously documented contact and maintain up-to-date records
Stay current on waiver program information, policies, and procedures
Maintain a courteous, helpful, and sensitive demeanor with all applicants
Ensure confidentiality and respect for families and caregivers in planning and delivery of services
Raise concerns or issues to the Central Operations Manager as needed
Conduct research and follow-up for complex cases
Perform additional duties as assigned by management
High school diploma or equivalent
Understanding of and sensitivity to the needs of individuals with disabilities
Strong communication skills (verbal and written)
Ability to follow directions and interact courteously with diverse populations
Strong organizational skills and ability to manage multiple tasks under pressure
Preferred
3+ years of experience in human services or customer service
Knowledge of Pennsylvania Home and Community-Based waiver services (HCBS)
Familiarity with medical terminology
Bilingual capabilities are a plus
Company
vTech Solution Inc
vTech Solution Inc. is a trailblazer in the IT services domain.
201-500 employees
H1B Sponsorship
vTech Solution Inc has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2022 (2)
2021 (1)
2020 (3)
Funding
Current Stage
Growth StageLeadership Team
TONY CORD, MBA
CEO Advisor - Chairman, Advisory Board
Emile Trombetti
Chief Growth Officer
Recent News
2025-08-30
2022-10-31
Company data provided by crunchbase