Apply on Employer Site

NeerInfo Solutions · 15 hours ago

SAP AMS Delivery Manager

United States

Full-time

Hybrid

Senior Level, Lead/Staff

11+ years exp

NeerInfo Solutions is seeking an SAP AMS Delivery Manager with extensive experience in SAP AMS delivery and service management. The role involves managing multi-vendor delivery models, ensuring adherence to SLAs, and driving continuous improvement initiatives in SAP AMS services.

AdviceConsultingStaffing AgencyTraining

Diversity & Inclusion

Hiring Manager

Siddique Mohammad

Responsibilities

Lead end-to-end delivery of SAP AMS services across S/4HANA, Basis, and Security

Manage multi-location teams and coordinate offshore/onshore delivery models

Ensure adherence to SLAs, KPIs, and contractual obligations

Drive continuous improvement initiatives, including automation, productivity enhancements, and process optimization

Oversee incident, problem, and change management processes in alignment with ITIL standards

Conduct regular governance meetings, including WSRs, QBRs, and client reviews

Collaborate with client stakeholders, internal teams, and third-party vendors to ensure seamless service delivery

Support transition planning, knowledge transfer, and stabilization activities for new engagements

Manage & Drive closure of Critical Incident Management calls (P1)

Lead RCA (Root Cause Analysis) and implement corrective actions for recurring issues

Manage budgets, forecasts, and resource planning for AMS operations

Ensure compliance with security, audit, and data protection standards

Qualification

SAP AMS deliverySAP modules FI/COSAP modules SDSAP modules MMMulti-vendor delivery managementDevOps familiarityRPA/AI initiativesClient-facing skillsStakeholder engagementIncident managementProblem managementChange managementBudget managementResource planningCommunication skillsPresentation skills

Required

11 + years of experience in SAP AMS delivery and service management

Strong understanding of SAP modules including FI/CO, SD, MM, Basis, GRC

Familiarity with DevOps, RPA/AI initiatives, and automation tools in AMS environments

Proven ability to manage multi-vendor delivery models and large-scale AMS programs

Strong client-facing skills and experience managing Dir / VP -level relationships

Excellent communication, presentation, and stakeholder engagement skills

Proficiency in preparing and presenting WSRs, QBRs, burn reports, and dashboards

Preferred