Hyundai Capital America · 9 hours ago
Customer Communications Associate
Irvine, CA
Full-time
Hybrid
Entry, Mid Level
$64K/yr - $96K/yr
2+ years expHyundai Capital America is a financial services company offering a range of products for Hyundai, Genesis, and Kia customers. The Customer Communications Associate plays a key role in enhancing customer satisfaction through clear communication and issue resolution, while supporting the company's customer experience strategy.
Financial Services
Responsibilities
Customer Communication Management: Draft, edit, and send clear, consistent and accurate communications to customers across various channels (email, phone, text, KHUB, etc.), ensuring customer needs are addressed promptly
Issue Resolution: Collaborate with internal teams to resolve customer issues, providing timely follow-ups and ensuring customer satisfaction, especially close collaboration with Marketing as well as KHub/agents to ensure that our Knowledge Hub (KH) content is written in consumer-friendly formats and aligns the brand tone set by marketing and the OEMs
Process Improvement: Monitor customer communication processes and suggest improvements to enhance efficiency and customer experience
Data Management and Reporting: Enhance customer communications to contribute to key CX metric performance tracking and decision-making
Customer Feedback Collection: Gather and analyze customer feedback to identify areas of opportunity for enhancing service delivery and communication strategies
Qualification
Required
Minimum 2-4 years related experience in customer communication processes, communication material and customer feedback analysis and reporting
Bachelor's degree in business, communications or related field; or equivalent work experience
Strong written and verbal communication skills
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and customer relationship management (CRM) software
Ability to handle multiple tasks and prioritize effectively in a fast-paced environment
Strong attention to detail with a customer-centric approach
Benefits
Medical, Dental and Vision plans that include no-cost and low-cost plan options
Immediate 401(k) matching and vesting
Vehicle purchase and lease discounts plus monthly vehicle allowances
Paid Volunteer Time Off with company donation to a charity of your choice
Tuition reimbursement
Company
Hyundai Capital America
As a captive auto finance company, we achieve success by helping our partners succeed.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
DK Kwon
CEO Advisor
Marcelo Brutti
Chief Executive Officer
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