KellyMitchell Group · 16 hours ago
Fraud Specialist
Overland Park, KS
Contract
Onsite
Entry Level
$11/hr - $17/hr
1+ years expKellyMitchell Group is seeking a Fraud Specialist to join their team. The role involves conducting in-depth fraud analysis and investigations, ensuring compliance with fraud prevention policies, and collaborating with internal teams to support customer verification and fraud prevention efforts.
Human ResourcesInformation TechnologyStaffing Agency
Responsibilities
Conduct in-depth fraud analysis and investigations, including customer authentication and identity verification
Review and assess account activity across multiple systems to identify, confirm, or clear suspected fraud
Handle inbound calls and fraud referrals from customers impacted by fraudulent activity
Ensure compliance with fraud prevention policies and procedures across all business channels
Analyze fraud trends related to identity theft, fraudulent orders, and account misuse
Research cases thoroughly and draw sound conclusions based on available data
Partner with internal teams to support customer verification, escalation, or legal action when appropriate
Investigate and respond to fraud escalations in a timely and professional manner
Contribute to the development and continuous improvement of fraud-related policies, processes, and controls
Identify operational gaps and recommend solutions to improve fraud detection and prevention
Qualification
Required
High school diploma or equivalent
1+ years of relevant experience in fraud prevention, customer service, or a call center environment
1+ years of experience working in a Windows-based computer environment
Strong verbal communication skills with the ability to engage customers professionally and empathetically
Experience navigating multiple systems and computer applications simultaneously while on customer calls
Strong attention to detail and ability to follow established procedures
Benefits
Medical, Dental, & Vision Insurance Plans
Employee-Owned Profit Sharing (ESOP)
401K offered
Company
KellyMitchell Group
KellyMitchell is a HR firm for IT and technical staffing for organizations globally.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Cassandra Sanford
CEO and Owner
Gina Chisholm
Vice President - Business Operations
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