AutoFi · 16 hours ago
Configuration Specialist - USA
United States
Full-time
Remote
Entry, Mid Level
$65K/yr - $70K/yr
2+ years expAutoFi is the leading provider of digital commerce technology in the automotive sector. The Implementations Configuration Specialist will play a key role in ensuring that Dealer Partners' program configuration requirements are met for successful launches, involving collaboration with various stakeholders and technical consultation.
AutomotiveFinancial ServicesPoint of Sale
Responsibilities
Participate in building a transparent, cohesive and collaborative team environment with a culture of open communication, sharing and feedback
Partner closely with Onboarding Specialists to identify the best course of action towards resolving Dealer Partner needs, escalating issues affecting the successful onboarding and configuration of Dealer Partner Programs as necessary to the appropriate stakeholders
Provide Dealers with insight related to the effective integration and configuration of AutoFi’s Products and specific features, making recommendations and suggestions to enhance and optimize their Programs
Provide technical consultation in relation to configuration and integration activities to Dealer Partners, their associates and vendors, as well as different departments throughout Operations, Sales and Account Management to identify the best course of action towards resolving Dealer Partner needs
Work with APIs to send, receive and test information relevant to Program functionality and configuration requirements
Respond promptly and professionally to internal and external inquiries related to configuration and integration activities both verbally and in writing, following up as needed towards a satisfactory outcome
Build and expand knowledge related to AutoFi’s suite of products and their use cases, operating as a SME for the configuration and integration of these products into the Dealership ecosystem, while building proficiency around Vendor integrations and programming requirements that impact AutoFi Program effectiveness
Develop documentation and reference materials in support of successful onboarding, integration and steady-state maintenance of Dealer Partners programs, including test plans
Identify common needs and challenges, and work with the team to establish repeatable best practices for handling, mitigating or transitioning these items as appropriate
Recommend new or revised procedures for increasing the efficiency and effectiveness of day to day configuration and integrations procedures
Participate in the development and maintenance of reference and process documentation in relation to how to successfully engage in Dealer Implementation activities, inclusive of communication practices, configuration and integration requirements
Work cross-departmentally to assist in the development and enhancement of best practices and processes towards effectively supporting our Dealer Partners in a consistent, efficient fashion throughout their lifecycle
Qualification
Required
2-3 years experience working in Account/Client Support or Implementations roles strongly preferred
Proven experience working with API calls, as well as reading/writing XML, CSS and HTML required
Ability to work well with technical and non-technical team members at various levels, ranging from support to development
Detail oriented, with excellent organization, time management and problem solving skills
Self-starter who takes initiative and works well both independently and as part of a team
Strong, confident communicator with both internal teams and customers
Able clearly explain status, risks / blockers and next steps in simple, professional language
Comfortable owning customer conversations and managing expectations
Proactive in identifying blockers and escalating when something puts timelines at risk
Understands daily standup format and can tailor updates for both verbal standups and writing asynchronous updates
Organized, with strong follow-through on open items and dependencies
Strong collaboration skills required to work closely with onboarding specialists, QA, and the OPS team
Basic understanding of website inspection and browser dev tools
Someone who balances execution, communication and accountability!
Preferred
Familiarity with Jira, Salesforce, and Postman considered an asset
Startup experience is preferred, able to handle multi-tasking
Automotive software experience is preferred but not required
Benefits
Medical, Dental & Vision coverage - 100% premium coverage for employee / 50+% for dependents
Flexible work hours
Remote environment
Competitive pay
Visionary leadership team
Growth opportunities within a dynamic culture
Wellness & cultural initiatives (fitness challenges, wellness webinars, virtual games, regional activities, etc.)
Up to $1K per year for employee professional development
Stock options - we are all owners!
Potential Performance bonus $2,000 annually
Company
AutoFi
AutoFi is a commerce platform delivering point of sale solution for financing a vehicle online.
201-500 employees
H1B Sponsorship
AutoFi has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
2023 (4)
2022 (2)
Funding
Current Stage
Growth StageTotal Funding
$114.5MKey Investors
Santander USBMW i VenturesMouro Capital
2022-03-07Series C· $85M
2020-05-13Series B
2018-02-01Series A
Leadership Team
Kevin Singerman
CEO and Co-Founder
Ilan Dar
CISO & SVP of Technology Services
Recent News
Crosslink Capital
2026-01-14
2026-01-14
500 Global
2025-12-02
Company data provided by crunchbase