Resolution Technologies, Inc. · 14 hours ago
IT Helpdesk Tier 2
United States
Contract
Remote
Mid Level
3+ years expResolution Technologies, Inc. is seeking an IT Helpdesk Tier 2 professional to provide support for end-user hardware and software, as well as other IT-related technology resources. The role involves configuration, installation of new IT assets, and troubleshooting a variety of technical problems.
Information ServicesInformation Technology
Hiring Manager
Samuel Slonkosky
Responsibilities
Responsible for support of all IHA standard end-user hardware and software as well as printers, phone system, and other IT-related technology resources
Responsible for configuration and installation of new IT assets
Experience with onboarding and providing basic IT training to newly hired staff and off-boarding exiting staff, required
Experience with imaging and provisioning new devices, including MDT, CloneZilla, and Intune, as well as supporting UCaaS collaboration tools and supporting telecom equipment and services, such as soft phones, desk phones, and video conferencing equipment, required
Ability to troubleshoot a wide range of technical problems including, but not limited to, software applications, operating systems and basic networking troubleshooting, as well as supporting printers, copiers and MFPs, required
Strong knowledge of common security regulations and guidelines, in addition to working within an environment subject to PCI and HIPAA and basic scripting knowledge, such as PowerShell, required
Excellent verbal and written communication skills, including the ability to explain technical concepts in non-technical terms to ensure staff understanding
Ability to organize work, prioritize tasks, and meet deadlines, in addition to problem-solving and being resourceful
Availability outside of working hours to resolve emergency issues promptly
Qualification
Required
Bachelor's degree in Information Technology, Computer Science or related field
Experience with onboarding and providing basic IT training to newly hired staff and off-boarding exiting staff
Experience with imaging and provisioning new devices, including MDT, CloneZilla, and Intune, as well as supporting UCaaS collaboration tools and supporting telecom equipment and services, such as soft phones, desk phones, and video conferencing equipment
Ability to troubleshoot a wide range of technical problems including, but not limited to, software applications, operating systems and basic networking troubleshooting, as well as supporting printers, copiers and MFPs
Strong knowledge of common security regulations and guidelines, in addition to working within an environment subject to PCI and HIPAA and basic scripting knowledge, such as PowerShell
Excellent verbal and written communication skills, including the ability to explain technical concepts in non-technical terms to ensure staff understanding
Ability to organize work, prioritize tasks, and meet deadlines, in addition to problem-solving and being resourceful
Availability outside of working hours to resolve emergency issues promptly
Preferred
Microsoft and ITIL certifications
At least three years of experience as a Help Desk Technician, End User Support Administrator, or similar role with Level II experience
At least two years of experience supporting Microsoft Suite of technologies including Windows 10/11 and Microsoft 365
Company
Resolution Technologies, Inc.
Resolution Technologies, Inc. is an IT company which provides IT Staffing, Executive Searches, Contract Placements, Finance & Sales Staffing
51-200 employees
H1B Sponsorship
Resolution Technologies, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2023 (1)
Funding
Current Stage
Growth StageRecent News
SEC
2024-12-11
Company data provided by crunchbase