Retention Account Manager, SMB jobs in United States
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Square · 6 hours ago

Retention Account Manager, SMB

positionUnited States
timeFull-time
remoteRemote
seniorityMid, Senior Level
date5+ years exp

Square is a company that provides integrated, omnichannel solutions to help sellers thrive in the evolving world of commerce. As a Retention Account Manager, you will partner with SMB business owners to implement retention strategies, reduce churn, and foster long-term partnerships by leveraging product knowledge and negotiation skills.

BitcoinFinTechMobile PaymentsProductivity ToolsRetail Technology
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H1B Sponsor Likelynote

Responsibilities

Be responsible for retaining a multi-million dollar client base
Understand SMB customer needs across all verticals
Deploy retention strategies to mitigate churn and increase contract adoption
Strategically address customer concerns and competitive threats
Help evolve our retention motion through insights on product, operational, and competitive gaps
Work with our Sales, Support, Product and Analytics, teams to future proof our retention strategies

Qualification

Sales experienceAccount ManagementNegotiation skillsFinancial literacyAnalytical skillsPassion for technologyStorytelling skillsOrganizational skillsVerbal communicationWritten communication

Required

5+ years experience in Sales, Account Management, or related field
Experience discovering and closing both retention & growth opportunities
Experience successfully managing a pipeline to achieve revenue targets
Excellent negotiation & financial literacy skills
Excellent storytelling & vision setting skills
Excellent organizational, analytical, written, and verbal communication skills
Passion and knowledge about how new technologies can help better serve small and medium size businesses

Benefits

Remote work
Medical insurance
Flexible time off
Retirement savings plans
Modern family planning

Company

Square

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Glassdoor3.9
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Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square.
dateFounded in 2009
location
San Francisco, California, USA
people-size1001-5000 employees
web-link
https://block.xyz

H1B Sponsorship

Square has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (257)
2024 (253)
2023 (260)
2022 (297)

Funding

Current Stage
Public Company
Total Funding
$4.8B
Key Investors
GICKleiner PerkinsSequoia Capital
2025-08-13Post Ipo Debt· $2.2B
2024-05-06Post Ipo Debt· $2B
2023-01-11Post Ipo Equity

Leadership Team

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Camille Vergara
Product Manager
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Conor Delahunty
Product Manager
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Company data provided by crunchbase