Chaco · 20 hours ago
Consumer Relations Specialist - Chaco
Rockford, MI
Full-time
Onsite
Entry Level
1+ years expChaco is a brand that blends outdoor performance with everyday style, and they are seeking a Consumer Relations Specialist to serve as the frontline ambassador for the brand. This role focuses on delivering exceptional service across various communication channels while ensuring accurate order processing and a positive customer experience.
Consumer GoodsOnline PortalsShopping
Responsibilities
Adhere to our Service Level Agreement regarding response time across consumer communication channels: phone, email and chat
Manage cases and maintain detailed records in Salesforce Consumer Relations
Evaluate sandals for warranty eligibility and repairability, making informed decisions based on company guidelines and ensuring timely communication and resolution for customers
Manage all aspects of customer communication from initial inquiry through resolution
Serve as the final point of escalation for evaluating sandals’ warranty eligibility and repairability
Support warranty and repair workflows including opening packages, maintaining process flow, ensuring appropriate consumer communications throughout
Process orders, returns, exchanges, and billing adjustments accurately in SAP, SalesForce, and WolvApps
Monitor and update order status in the MyChaco platform and other systems
Follow daily/weekly/monthly task schedules, including KPI reporting and system checks
Uphold brand voice and deliver consistent, empathetic communication
Safeguard customer and company data by following all applicable data protection laws, company privacy policies, and cybersecurity protocols
Collaborate with internal teams to improve consumer experience. Performs duties consistent with the company’s AAP/EEO goals and policies
Performs other duties as required/assigned by manager
Opening packages of repair sandals
Qualification
Required
Requires a high school diploma or equivalent
One year customer service experience required
Demonstrate empathy to consumer concerns
Communicate timely and effectively through excellent verbal and written skills
Ability to multitask and work under pressure and remain calm in stressful interactions
Proactively resolve requests using guidelines problem solving tools
Proficient with technology used to perform functional responsibilities
Familiarity with 8x8 phone system and chat platforms
Preferred
Post secondary education may be preferred
Retail or eCommerce experience preferred
Prior experience with Salesforce and SAP preferred
Company
Chaco
Chaco is a public that specializes in builds premium footwear and accessories for the outdoor-minded.
51-200 employees
Funding
Current Stage
Growth StageRecent News
2025-07-19
Company data provided by crunchbase