American Unit, Inc · 6 hours ago
Desktop Support Technician
Austin, TX
Contract
Onsite
Senior Level
5+ years expAmerican Unit, Inc is seeking an experienced Desktop Support Technician to provide high-quality, on-site technical support in an enterprise environment. The role involves troubleshooting hardware and software issues, providing executive-level support, and mentoring junior technicians.
ConsultingInformation TechnologyStaffing AgencyWeb Development
Hiring Manager
Mouni Grace
Responsibilities
Perform installation, repair, and preventative maintenance of personal computers (desktops and laptops) and related systems
Troubleshoot and resolve hardware, software, and peripheral issues in an enterprise environment
Identify and escalate network-related issues as they pertain to desktop and laptop systems
Provide “white-glove” executive-level technical support
Support Microsoft productivity tools, including Office 365 and Microsoft Teams
Support and troubleshoot video teleconferencing solutions such as Cisco Webex
Deliver end-user training, create technical processes, and develop knowledge documentation
Lead and support various IT project efforts
Serve as a local technical leader and mentor to junior technicians
Must pass a Criminal Justice Information Systems (CJIS) background check upon hire
Qualification
Required
4+ years providing white-glove, executive-level technical support
5+ years providing end-user desktop support
5+ years supporting personal computer hardware and routine software installations
5+ years troubleshooting IT hardware and peripherals in an enterprise environment
5+ years supporting Microsoft productivity tools (Office 365, MS Teams)
4+ years supporting video teleconferencing solutions (e.g., Cisco Webex)
Must pass a Criminal Justice Information Systems (CJIS) background check upon hire
Preferred
5+ years creating technical knowledge articles and documentation
4+ years utilizing ServiceNow in a support environment
5+ years working in a multi-vendor support environment
Company
American Unit, Inc
Company Size: 500 to 1000 employees. American Unit, Inc.
501-1000 employees
H1B Sponsorship
American Unit, Inc has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (41)
2024 (46)
2023 (40)
2022 (44)
2021 (62)
2020 (78)
Funding
Current Stage
Late StageLeadership Team
Sandhya Nandipati
Sr. Client Partner
Company data provided by crunchbase