Founders Federal Credit Union · 3 hours ago
Head Teller
Charlotte, NC
Full-time
Onsite
New Grad, Entry, Mid Level
0+ years expFounders Federal Credit Union is seeking a Head Teller I responsible for managing the cash program and supervising the teller staff. The role involves ensuring efficient and accurate member transactions, maintaining cash records, and scheduling teller work.
Financial Services
Responsibilities
Analyze cash needs and make certain that sufficient cash is available
Replenish cash to tellers; maintain and balance cash dispensers (where applicable), as needed
Maintain plastic cards, inventories and reconcile to monthly reports as needed
Supervise and schedule work of tellers on a regular basis
Maintain daily schedule for teller staff (i.e. lunch hours, vacation, etc.) to assure branch is staffed appropriately
Monitor, Edit, and Approve eTIME timecards
Complete performance reviews with assistance from management, etc
Maintain individual cash box
Assist all tellers in securing relevant information to effectively evaluate the validity of items presented at the teller line
Have knowledge of all computer transactions, head teller manual, teller manual and be capable of performing each transaction for members
Set the example for others by being courteous at all times and put forth a concentrated effort to make eye contact, smile, and greet members in a friendly, professional manner
Utilize knowledge of products and services to efficiently cross-sell to our membership
Handle the complex accounts and problems of credit union members with total accuracy and professionalism
Work various departmental reports on a timely basis
Ensure that checks are scanned in a timely manner
Ensure that branch is balanced at the end of the day
Reinforce Credit Union Security policies and branch procedures to the tellers
Comply with Founders’ policies and procedures, as well applicable laws, regulations, and statutes issued by federal agencies such as NCUA and FFIEC, including, but not limited to, GLB and BSA. Employees have legal and regulatory obligations to respect and protect the privacy of information and its integrity and confidentiality
All other duties as assigned
Qualification
Required
High school diploma or equivalent required
Minimum 6 months of teller experience, with a proven ability to handle large sums of money accurately and efficiently
Strong work ethic and reliability, suitable for a leadership‑focused role
Comprehensive knowledge of the Credit Union's Cash Policy
Comprehensive knowledge of the Credit Union's Security Program
Broad understanding of all Credit Union products and services, with the ability to provide members with accurate information on interest rates, savings accounts, certificates, and other available Credit Union services
Preferred
Proficiency in Microsoft Word and Excel preferred
Previous supervisory or team‑lead experience is preferred
Bilingual (English/Spanish) applicants strongly encouraged to apply — not required but highly valued for serving our diverse membership
Benefits
Paid Holidays
Paid Time Off
Family-oriented culture that values work/life balance
Retirement Plan (401k with employer contributions + Pension Plan fully funded by FFCU)
Comprehensive Health and Dental Insurance
Life and Accidental Death & Dismemberment Insurance (at no cost to employee)
Voluntary Supplemental Life Insurance coverage for employee, spouse, and children
Health Care and Dependent Care Flexible spending accounts
Long Term Care Plan
Short-Term and Long-Term Disability Insurance
Tuition reimbursement to assist with furthering education
Certifications - Assistance with achieving and maintaining
Fit Founders Wellness Program
Company
Founders Federal Credit Union
Founders Federal Credit Union is here to help you attain your financial goals.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Bruce Brumfield
President & CEO
Keith Wilson
COO-Branches & Deposits
Recent News
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