Florida Digestive Health Specialists · 23 hours ago
Office Administrator - Multi-Site
Sarasota, FL
Full-time
Onsite
Mid, Senior Level
3+ years expFlorida Digestive Health Specialists is one of the largest single-specialty, physician-owned GI practices in Florida, established to provide comprehensive gastroenterology services. The Office Administrator is responsible for overseeing the administrative, clinical support, and business operations of two care centers, ensuring efficient workflows and exceptional patient experiences.
Health CareHospitalTherapeutics
Responsibilities
Oversee daily administrative, clinical support, and billing operations for two FDHS care centers
Ensure consistent implementation of FDHS policies, procedures, and operational standards across both practices
Monitor patient flow, scheduling efficiency, and overall office functionality to optimize provider productivity and patient satisfaction
Provide on-site leadership and decision-making support during assigned days at each practice
Supervise, train, coach, and develop office staff, including front desk, clinical support, and administrative personnel
Manage staff scheduling, time and attendance, and coverage plans across both locations
Conduct performance evaluations, provide ongoing feedback, and address employee performance or conduct concerns in partnership with HR
Provide coverage during staff absences as needed to ensure continuity of operations
Collaborate closely with physicians, advanced practice providers, and corporate leadership to improve workflows and patient care delivery
Serve as the primary administrative liaison between providers and corporate departments and third-party revenue cycle and credentialing companies
Oversee patient-facing functions including scheduling, prior authorizations, referrals, patient inquiries, and issue resolution
Ensure high standards of customer service and positive patient experience at both locations
Address patient complaints or concerns promptly and professionally
Monitor and review key operational and financial reports, including: Accounts Receivable (A/R), Visit and volume tracking, Patient balance reports, Daily charge and reconciliation reports
Oversee accounts payable activities, including daily deposits, expense verification, and timely vendor payments
Identify trends, risks, or opportunities for improvement and communicate findings to leadership
Ensure compliance with all FDHS policies and applicable federal and state regulations, including HIPAA, OSHA, Medicare, and other healthcare regulations
Assist with special projects, growth initiatives, and operational improvements aimed at increasing efficiency, quality, and patient satisfaction
Support implementation of new processes, systems, or company-wide initiatives at the practice level
Other duties as assigned
Qualification
Required
Minimum 3–5 years of healthcare practice management or office administration experience, preferably in a multi-site environment
Strong knowledge of medical office operations, billing workflows, and patient services
Proven experience supervising and developing staff
Strong organizational, leadership, and problem-solving skills
Strong understanding of revenue cycle workflows (front-end and back-end)
Excellent interpersonal, verbal, and written communication skills
Ability to remain composed and professional in high-pressure or changing environments
Proficiency in Microsoft Office Suite
Proficient in electronic medical record (EMR) systems and practice management systems; ability to navigate and train others in EMR functionality
Must be able to travel between care centers as needed
Preferred
Bachelor's degree in Business Administration, Healthcare Administration, or a related field is preferred
Experience managing external vendor relationships preferred
Background in change management or process improvement is a plus
Company
Florida Digestive Health Specialists
Florida Digestive Health Specialists is a healthcare.
201-500 employees
Funding
Current Stage
Growth StageRecent News
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