IT Support Specialist jobs in United States
cer-icon
Apply on Employer Site
company-logo

IDR, Inc. · 6 hours ago

IT Support Specialist

positionAtlanta, GA
timeFull-time
remoteOnsite
seniorityEntry Level
money$20/hr - $20/hr
date1+ years exp

IDR, Inc. is seeking a dedicated and empathetic IT Support Specialist to join one of their top clients in the legal sector. This junior-level position involves managing incoming IT requests, providing technical support, and collaborating with IT teams to develop end-user solutions.

Information TechnologyRoboticsSoftware
check
Growth Opportunities
check
H1B Sponsor Likelynote

Responsibilities

Act as the primary point of contact for incoming IT requests and manage ticket triage
Design, develop, and implement end-user device solutions tailored to our clients' needs
Gather and document user system and software requirements, research and evaluate technology options, and prepare business cases for proposed solutions
Provide both first- and second-level technical support, resolving incidents and processing changes in alignment with established Service Level Agreements (SLAs)
Collaborate with all IT teams and end users to support effective, reliable, and secure end-user device solutions

Qualification

Help desk experienceDesktop supportMicrosoft Office 365Document management systemsTicketing systemsAnalytical skillsProcess improvement

Required

1+ years of experience in a help desk, support, legal assistant or similar role, or an associate degree with at least 1 year of experience in a similar role
Experience in desktop support roles in a Windows environment
Familiarity with Microsoft Office 365 and Audio Visual systems
Experience working with document management systems such as Laserfiche
Hands-on experience working with ticketing systems
Strong analytical skills and process improvement abilities

Benefits

Full Benefits; Medical, Vision, Dental, and more!
Employee Stock Ownership Program
Medical, Dental, Vision, and Life Insurance

Company

IDR, Inc.

twittertwittertwitter
Glassdoor4.4
company-logo
IDR, Inc.
dateFounded in 1998
location
Alpharetta, Georgia, USA
people-size501-1000 employees
web-link
http://idr-inc.com

H1B Sponsorship

IDR, Inc. has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (7)

Funding

Current Stage
Late Stage

Leadership Team

leader-logo
Ashley Holahan
President and CEO
linkedin

Recent News

PR Newswire
Monument Consulting Announces 2025 Strategic Suppliers
2025-11-19
CIGI
Kyle Hiebert: Trump 2.0 Will Escalate the Contest for Military AI Supremacy
2025-05-10
SeekingAlpha
MTA, TMC and IDR are among materials movers
2023-11-24
Company data provided by crunchbase