University City District · 23 hours ago
Senior Manager Career Action Team, Skills Initiative
Philadelphia, PA
Full-time
Onsite
Mid, Senior Level
$80K/yr - $80K/yr
3+ years expUniversity City District (UCD) is a non-profit organization focused on enhancing public spaces and creating job opportunities. The Senior Manager, Career Action Team will manage and coordinate programs to connect individuals to middle-skill healthcare careers at Penn Medicine, overseeing logistics, participant success, and strategic program development.
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Responsibilities
Manage all administrative and logistical aspects of the CMA and CNA programs, including scheduling facilitators, training providers, and Penn Medicine representatives
Prepare and distribute program materials, maintain program calendars, and ensure training sessions and externship rotations run efficiently
Actively manage program data in Salesforce and other platforms, ensuring accurate tracking of participant progress, credential attainment, attendance, and externship completion
Coordinate onboarding logistics for participants and employer partners, including documentation, scheduling, and communications
Provide classroom technical and logistical support as needed, ensuring a seamless participant and facilitator experience
Lead Participant Agreement Meetings and Orientation sessions, ensuring all participants understand program goals, expectations, and available resources
Conduct daily participant check-ins and check-outs using a trauma-informed approach
Facilitate key Skills Initiative-designed curriculum content in both virtual and in-person programming as needed
Facilitate participant feedback sessions, such as closing focus groups, to gather valuable insights for program improvement
Serve as the primary liaison with Penn Medicine hiring managers and technical training providers to coordinate externship assignments and placements
Track externship progress, manage issue resolution, and document placement outcomes to ensure participants are well-matched and supported
Collaborate with The Skills Initiative leadership to align job placement strategy with Penn Medicine’s hiring needs and support interview coordination
Monitor transitions between externship and employment, ensuring stipends, documentation, and communication are managed effectively
Coordinate all logistics for facilitators, training providers, and vendors, ensuring materials, curriculum, and space are ready and expectations are clear
Maintain consistent communication with Penn Medicine and technical training providers to ensure alignment on scheduling, program execution, and participant readiness
Support the planning and hosting of program-related events, workshops, and employer site visits
Be present on-site at technical training provider locations to ensure continuity in training, participant access, and troubleshoot any issues that may arise
Assist the team in organizing alumni events and activities, ensuring a seamless transition from participant to alum and providing opportunities for continued growth
Collaborate with the Career Specialist to assist in resume support and mock interviews for Skills Initiative alumni
Participate in the management of alumni focused social media content across relevant platforms to foster engagement and community
Report directly to the Executive Director during the initial phase of the program, providing regular updates on progress, challenges, and outcomes
Work closely with Senior Director of Workforce Programs to understand program philosophy, strategy, and process. Support across a diverse set of programs during the initial onboarding phase as knowledge is built
Generate internal and external reports using Salesforce and partner data to support funder reporting and pay-for-success tracking
Contribute to continuous improvement efforts by identifying process enhancements and best practices
Oversee all middle-skill workforce programs for Penn Medicine as they expand beyond CMA and CNA roles
Manage and mentor staff as the Career Action Team grows, fostering a high-performance culture focused on results and quality
Ensure consistent alignment between The Skills Initiative’s operational model and Penn Medicine’s workforce needs
Lead the design and implementation of retention and career advancement strategies for Penn Medicine alumni
Track and analyze long-term participant outcomes including retention, wage growth, and career progression and report findings to leadership, partners and funders
Oversee pay-for-success implementation, ensuring performance metrics and financial incentives are tied to verified outcomes
Partner with finance and data teams to manage invoicing, outcome verification, and employer-based payment processes
Use Salesforce data and performance analytics to guide program decision-making and demonstrate impact
Deepen relationships with technical training providers, ensuring programs evolve to meet emerging workforce needs
Coordinate and facilitate joint planning and review meetings between The Skills Initiative and Penn Medicine
Identify opportunities to improve program design, externship models, and support structures in collaboration with Skills Initiative leadership, Penn Medicine and training providers
Lead the implementation of new programs and credential pathways as Penn Medicine identifies additional middle-skill needs in partnership with Senior Director of Workforce Programs
Partner with The Skills Initiative leadership team to develop sustainability and scaling strategies for the Penn Medicine partnership
Qualification
Required
Bachelor's degree or equivalent experience in workforce development, healthcare, education, or related field
3–5 years of experience in program management, workforce partnerships, or training operations
Strong project management and relationship-building skills with the ability to manage multiple priorities and stakeholders
Experience facilitating adult learning in both in-person and virtual settings
Proficiency with Salesforce, Microsoft Office Suite, and Zoom (training available)
Demonstrated commitment to The Skills Initiative's mission of advancing economic mobility through employer-driven workforce strategies
Company
University City District
University City District creates opportunities and boosts economic vitality for life.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Joshua Park
Senior Manager, Strategy & Partnerships
Margaret Starke
Senior Manager, Events and Community Partnerships
Recent News
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