Hard Rock Digital · 16 hours ago
Analyst - AI Agent Operations
United States
Full-time
Remote
Mid, Senior Level
3+ years expHard Rock Digital is focused on becoming the best online sportsbook, casino, and social gaming company in the world. The Analyst - AI Agent Operations will play a critical role in designing, analyzing, optimizing, and governing AI-powered agents that support customer experience and internal workflows.
Computer Software
Responsibilities
Collaborate with business stakeholders to identify opportunities where AI agents can improve efficiency, accuracy, and customer experience
Gather, analyze, and document functional and non-functional requirements for AI agent use cases
Translate business workflows and policies into AI agent logic, decision trees, prompts, and automation rules
Analyze AI agent performance using qualitative feedback and quantitative metrics (e.g., accuracy, resolution rates, escalation rates, latency)
Monitor AI agent behavior to identify gaps, bias, errors, or unintended outcomes and recommend corrective actions
Partner with engineering and data science teams to support AI agent development, testing, deployment, and iteration
Define success metrics, KPIs, and reporting dashboards for AI agent effectiveness and business impact
Ensure AI agents comply with regulatory, risk, and responsible gaming requirements
Support UAT, validation, and post-launch monitoring of AI agent releases
Document AI agent workflows, decision logic, escalation paths, and operational guidelines
Work closely with Customer Operations, Fraud, Risk, and Compliance teams to align AI behavior with real-world processes
Facilitate feedback loops between end users and technical teams to drive continuous improvement
Stay current on emerging AI, automation, and agent-based technologies and recommend enhancements
Proactively identify optimization opportunities to expand AI agent capabilities across the organization
Qualification
Required
Bachelor's degree in Business, Information Systems, Data Analytics, Computer Science, or a related field
3–5+ years of experience in business analysis, data analysis, automation, or AI-related roles
Demonstrated experience working with AI tools, intelligent automation, chatbots, or agent-based systems
Strong understanding of business processes and how AI can augment or automate decision-making
Ability to interpret data, model workflows, and translate insights into actionable recommendations
Excellent written and verbal communication skills, with the ability to explain AI concepts to non-technical audiences
Proven ability to manage multiple initiatives and adapt in a fast-paced environment
Strong analytical, problem-solving, and critical-thinking skills
Preferred
Master's degree in Data Science, AI, or a related discipline is a plus
Experience in the Online Gaming Industry is a strong advantage
AI, Data, or Analytics certifications (e.g., AI fundamentals, data analytics, automation platforms) are preferred but not required
Experience with AI agents, LLM-based tools, chatbots, or decision automation platforms
Familiarity with Agile or Scrum methodologies
Experience working with data visualization or reporting tools (e.g., dashboards, KPIs)
Understanding of risk, fraud, or customer support workflows
Knowledge of regulatory or compliance considerations related to AI and automation
Comfort working with technical teams on prompt design, logic flows, and model evaluation
Benefits
Competitive pay and benefits
Flexible vacation allowance
A hybrid home / office working model
Startup culture backed by a secure, global brand
Company
Hard Rock Digital
Hard Rock Digital is building the future of online sports betting and interactive gaming.
501-1000 employees
H1B Sponsorship
Hard Rock Digital has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (4)
2022 (5)
2021 (1)
Funding
Current Stage
Late StageLeadership Team
M
Marlon Goldstein
Executive Managing Director & CEO
Earl Mitchell
SVP Predictive Analytics
Recent News
2025-06-21
2025-05-09
Company data provided by crunchbase