Marsden Services · 2 hours ago
Account Manager
Columbus, Ohio Metropolitan Area
Full-time
Onsite
Mid Level
3+ years expMarsden Services is a well-established company providing comprehensive facility services nationwide. As an Account Manager, you will oversee a key account in the Columbus, OH market, ensuring high standards of cleanliness and customer care while managing team training and development.
ConsultingFacilities Support ServicesFacility ManagementHeating Ventilation and Air Conditioning (HVAC)Professional Services
Hiring Manager
Aimee McNamara
Responsibilities
Conducts daily building inspections to maintain a quality level that meets the customer’s and the Company’s standards
Manages all associate-related matters including time and pay, training, safety, discipline, performance appraisals, damage or theft complaints, etc
Completes all documentation to include personnel action forms, verbal or written warnings, first report of injury, incident report, attendance verification, opening requisitions, etc
Knows and understands the budget for labor, supplies, and equipment of the facility. Reports adjustments in vacancies and other items affecting the budgets. Must be able to operate within a changing budget environment. Demonstrates ability to interpret and manage the annual budget review process for the facility
Maintains an inventory of cleaning products and supplies and ensures cleaning equipment is accurately inventoried and in safe working order
Responsible for the overall cleanliness and appearance of the facility
Meets with the customer regularly and corrects any deficiencies proactively
Qualification
Required
Must have a coaching mindset and be a champion of your team
Clearly and effectively formulate directions for others, effectively conveying expectations and what success looks like
Build authentic relationships within the organization, with customers, and with the community
Strong employee and client focus
Clearly demonstrates sound decision making, and creative problem-solving skills
Possess personal qualities of integrity, credibility, and commitment to organizational values
Exceptional communication, organizational and interpersonal skills, with strong ability to make decisions
Proficient written and verbal English communication
Ability to work in a fast-paced environment with changing priorities
Minimum 3 years of janitorial, facility service, or similar service-based related experience
Must have experience managing front line service industry employees
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
A pre-employment drug screen and criminal background check are required
Preferred
Previous budgeting and/or P&L experience preferred
Company
Marsden Services
Marsden Services are a full-service provider of commercial Janitorial, HVAC & Mechanical, Calibration, and Security services to clients.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Chris Hillman
Chief Operating Officer
Peter Cain, CFE, CBSE
Chief Operating Officer
Recent News
2025-10-19
Memphis Business Journal
2024-02-04
Business Journals
2022-06-03
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