SoTalent · 1 day ago
Customer Service - Bank
Frisco, TX
Full-time
Onsite
Entry Level
1+ years expSoTalent is seeking a Client Banking Services Professional who will serve as a key point of contact for bank clients, delivering a high-quality service experience through inbound phone support. The role involves handling a high volume of calls, providing knowledgeable support across various banking products, and building trust with clients by offering appropriate solutions.
Staffing & Recruiting
Hiring Manager
Mohamed Raffik
Responsibilities
Serve as the first point of contact for banking clients, handling a high volume of inbound calls daily
Provide knowledgeable support across a range of banking products and services, including deposit accounts, digital banking tools, bill pay, money movement, mobile features, and debit cards
Navigate multiple systems simultaneously to research, document, and resolve client inquiries efficiently
Deliver clear, accurate information while maintaining a professional and empathetic tone
Build trust and long-term relationships by understanding client needs and offering appropriate solutions
Partner with internal teams when needed to resolve more complex client requests
Follow established banking policies, procedures, and regulatory guidelines with strong attention to detail
Qualification
Required
At least 1 year of professional experience (may include internships, volunteer work, or office-based roles)
Ability to manage multiple tasks and systems simultaneously
Willingness to work assigned shifts, including potential evenings or weekends
Ability to work onsite as required
Preferred
Strong active listening skills and the ability to ask thoughtful, open-ended questions
Customer-focused mindset with a passion for resolving complex inquiries
Proven ability to build rapport and maintain positive relationships over the phone
Strong attention to detail and commitment to compliance and accuracy
Desire to work in a collaborative, team-oriented environment
Motivation to learn, grow, and improve through coaching and on-the-job training
Company
SoTalent
At SoTechTalent, we specialise in connecting forward-thinking tech companies with world-class talent.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase