ODP Business Solutions · 2 hours ago
Lead IT Support Specialist (Remote*)
United States
Full-time
Remote
Senior Level
$94K/yr - $158K/yr
6+ years expODP Business Solutions is a leading provider of products and services through an integrated business-to-business distribution platform. The Lead IT Support Specialist plays a vital role in ensuring the reliability and efficiency of the organization’s technology infrastructure by providing high-level technical support and mentoring junior team members.
ConsultingFacilities Support ServicesFacility ManagementPrinting
Responsibilities
Provide first-line support for hardware, software, and network issues via phone, email, or in-person
Diagnose and resolve technical problems with desktops, laptops, printers, mobile devices, and other IT equipment
Help junior members of the team excel in their roles
Perform routine maintenance tasks such as updates, backups, and system monitoring
Assist users with account setup, password resets, software installations, and general IT inquiries
Maintain accurate records of support requests, solutions provided, and system changes
Provide high-level technical support to company executives, serving as the primary point of contact for troubleshooting, resolving complex IT issues, and managing IT requests to ensure seamless operation of all systems and devices
Qualification
Required
Bachelor's degree or equivalent experience
Computer Science, Information Technology
Minimum 6 years of experience
Systems Engineering / Applications Development experience
Microsoft Word
Excel
PowerPoint
Demonstrated self-starter capable of excelling in a fast-paced, high-energy environment
Demonstrated fundamental engineering knowledge
Demonstrated knowledge of lean philosophy
Ability to communicate ideas/solutions using well organized, comprehensible written reports, group presentations, and one-on-one interactions
Proven experience solving complex problems in a multi-platform systems environment
Demonstrated comprehensive expert knowledge and exceptional insight into the information technology industry
Prior experience providing executive IT support
Excellent English written and verbal communication skills
Benefits
401(k)
Competitive salaries
Benefits package
Opportunity to move and grow within our organization
Eligible to participate in an incentive program
Company
ODP Business Solutions
ODP Business Solutions is a workplace solution company that offers space planning, facilities maintenance, and digital protection services.
501-1000 employees
H1B Sponsorship
ODP Business Solutions has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (1)
Funding
Current Stage
Late StageLeadership Team
Christine Jamison
Preferred Partner Program Manager
Lorie David
STRATEGIC ACCOUNT MANAGER, FACILITIES
Recent News
Digital Commerce 360
2025-09-23
2025-05-07
Company data provided by crunchbase