Oliver Fire Protection & Security · 12 hours ago
Account Manager
King of Prussia, PA
Full-time
Onsite
Mid Level
$70K/yr - $85K/yrOliver Fire Protection is seeking a driven and customer-focused Account Manager for their Sprinkler Service Team to manage and grow relationships with key service customers. This role is vital in ensuring customer satisfaction, supporting service agreements, and overseeing projects from proposal through completion.
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Responsibilities
Serve as the primary point of contact for assigned customers, providing consistent and responsive support for all required and available life safety services
Manage service and inspection agreements, ensuring company procedures are followed and contractual obligations are met
Monitor open work orders, quotes, and backlog to maintain consistent communication and transparency with customers
Price, follow up, and manage all sold projects, coordinating execution and delivery to customer satisfaction
Identify projects outside of scope and collaborate with clients to ensure accurate pricing and prompt customer communication
Build and maintain strong relationships by entertaining clients and acting as a trusted advisor
Actively participate in relevant industry associations and attend events to strengthen industry knowledge and network
Meet regularly with the sales team to review outstanding proposals and share pipeline insights
Mentor and support the development of Junior and Senior Service Sales Representatives
Contribute to the company’s marketing efforts by submitting content for 'The Blue Review' blog
Utilize CRM tools effectively to track sales activities, maintain customer data, and manage the opportunity pipeline
Commit to ongoing professional development through internal and external training opportunities
Promote the Oliver Fire Protection brand by identifying and referring cross-departmental opportunities
Sales Revenue Goals: Consistently meet or exceed designated sales revenue targets, contributing directly to the growth and profitability of the business
Gross Profit Goals: Ensure the achievement of gross profit targets by effectively managing costs, pricing strategies, and project scopes to maximize profitability
Upsell Services: Actively upsell customers on additional services offered by Oliver Fire Protection, identifying opportunities that provide added value and enhance customer satisfaction
Master Planning: Develop comprehensive master plans for each customer site, recommending upgrades, ongoing maintenance, and addressing any deficiencies or needs outside of routine inspections
Customer Education: Organize and lead educational 'Lunch and Learn' demonstrations on customer sites to promote industry’s best practices, new services, and product knowledge
Customer Engagement: Facilitate 15 or more customer interactions outside of normal work hours, including happy hours, lunches/dinners, and attending sporting events to strengthen relationships and build trust
Opportunity Follow-through: Proactively follow through on sales and service opportunities, ensuring no lead is left unaddressed and that customers receive a seamless experience
Phone System Management: Enhance customer experience by managing and improving phone system processes based on feedback from administrative staff, ensuring smoother communication and increased customer satisfaction
Cross-Department Referrals: Provide a minimum of 25 referrals annually to other departments, fostering interdepartmental collaboration and expanding business opportunities within the company
Customer Outreach: Manage customer emails related to maintenance updates, special offers, customer appreciation gifts, and the distribution of new brochures to keep clients informed and engaged
Marketing Collateral Development: Assist in the creation and development of marketing materials, including brochures, presentations, and promotional content, to support sales efforts and enhance the company’s brand visibility
Book of Business Management: Responsible for the management and growth of a $2 million book of business, ensuring customer satisfaction, retention, and growth within this portfolio
Site Inventory Management: Oversee and maintain an up-to-date inventory of customer sites, including fire alarm systems, sprinkler systems, CCTV, card access, and other critical safety and security equipment. Ensure all equipment is properly documented, serviced, and meets regulatory requirements
Qualification
Required
Experience in the Fire Protection industry
Strong communicator with a solutions-oriented mindset
Dedicated to delivering exceptional customer service
Ability to manage service and inspection agreements
Experience in monitoring open work orders, quotes, and backlog
Ability to price, follow up, and manage sold projects
Experience in building and maintaining strong customer relationships
Participation in relevant industry associations and events
Ability to mentor and support the development of Junior and Senior Service Sales Representatives
Experience in utilizing CRM tools effectively
Commitment to ongoing professional development
Ability to meet or exceed designated sales revenue targets
Ability to ensure achievement of gross profit targets
Experience in upselling services to customers
Ability to develop comprehensive master plans for customer sites
Experience in organizing and leading educational demonstrations
Ability to facilitate customer interactions outside of normal work hours
Proactive follow-through on sales and service opportunities
Experience in managing and improving phone system processes
Ability to provide referrals to other departments
Experience in managing customer emails related to maintenance updates and special offers
Ability to assist in the creation and development of marketing materials
Responsible for the management and growth of a $2 million book of business
Experience in overseeing and maintaining an up-to-date inventory of customer sites
Benefits
Medical
Dental
Life
LTD
Dental insurance
Flexible schedule
Flexible spending account
Health insurance
Life insurance
Paid time off
Referral program
Retirement plan
Tuition reimbursement
Vision insurance
Company
Oliver Fire Protection & Security
Oliver Fire Protection & Security is a construction firm specializing in fire protection & security systems.
Founded in 1957
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Hope Pomerantz
Chief People & Culture Officer
Company data provided by crunchbase