Apply on Employer Site

Server Products · 8 hours ago

Information Technology Support Specialist

Richfield, WI

Full-time

Onsite

Mid Level

3+ years exp

Server Products is a highly regarded food and beverage technology company that manufactures products for the restaurant and food service markets. The role involves providing day-to-day IT support, assisting with network and systems administration, and ensuring system reliability and security.

Food and BeverageManufacturing

Responsibilities

Provide Tier 1 and Tier 2 technical support for computers, printers, phones, and related hardware and software

Set up and maintain IT assets, including imaging, deployments, inventory, warranties, replacements, and lifecycle tracking

Create, manage, and terminate user accounts, including onboarding and offboarding tasks such as new user IT orientation

Update and manage the helpdesk ticketing system, ensuring accurate documentation and timely issue resolution

Test, monitor, and troubleshoot network infrastructure including connectivity, switches, wireless access points, VPNs, and related components

Preform basic firewall administration and assist with network configuration changes under established standards

Assist with routine device patching and system updates to maintain security and reliability

Support backup and disaster recovery procedures for supported systems, including basic restore activities

Establish and maintain documentation of standard operating procedures and problem resolutions

Collaborate with internal IT leadership and external vendors or consultants to support and improve IT systems based on business requirements

Qualification

IT support experienceWindows Operating SystemsNetworking conceptsMicrosoft 365Ticketing systemsBackupDisaster recoveryApple OS familiarityCybersecurity practicesCertifications CompTIACertifications MS 365Interpersonal skillsProblem-solving skillsDocumentation skills

Required

Bachelor's degree in MIS or Computer Science (or equivalent work experience)

3 – 5 years of experience in IT support and networking

Proficiency in supporting Windows Operating Systems

Experience providing IT helpdesk or technical support in a business environment

Knowledge of Microsoft 365 and directory services (Azure AD and Active Directory)

Practical understanding of networking concepts including TCP/IP, DNS, DHCP, VLANs, WiFi, and VPN connectivity

Familiarity with firewall concepts, network security, and basic cybersecurity practices

Experience with ticketing systems and remote support tools

Knowledge of backup and disaster recovery concepts

Strong analytical, troubleshooting, and problem-solving skills

Excellent interpersonal and customer service skills

Ability to document procedures and communicate technical information to non-technical users clearly

Preferred

Certifications such as CompTIA A+/Network+/Security+, MS 365 Fundamentals a major plus

Familiarity with Apple OS a plus

Benefits

Five (5) weeks PTO

Ten (10) paid holidays

Three (3) days paid to volunteer

Robust 401(k) with up to 6.0% company contribution/match

Exceptional health care benefits

Company

Server Products

Server Products manufactures high-quality countertop restaurant equipment that helps foodservice operators control costs food quality etc.

Founded in 1949

Richfield, Wisconsin, USA

51-200 employees

https://server-products.com/Home

Funding

Current Stage

Growth Stage

Leadership Team

Kristin Falkner

President & CEO, and Chairman of the Board

Al Corona

Chief Operating Officer - Board Member

Recent News

Google Patent

Flowable food product dispenser with automated portion control

2025-05-17

Google Patent

Connector assembly for use with food product dispensing equipment

2025-05-17

Google Patent

System and method for preparing food

2025-05-17

Company data provided by crunchbase