Onboarding Manager jobs in United States
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Enumerate · 1 day ago

Onboarding Manager

positionUnited States
timeFull-time
remoteRemote
seniorityEntry, Mid Level
money$60K/yr - $71K/yr
date2+ years exp

Enumerate is looking for a Customer Onboarding Manager to join their team. The role involves ensuring that customers are successfully onboarded to the Enumerate platform, guiding them through the process to ensure smooth transitions and product adoption.

AccountingSoftware

Responsibilities

Serve as the main point of contact for new clients during the onboarding and implementation process
Guide clients through the activation, implementation and adoption of our Central, Engage and Payments software products, ensuring they achieve all milestones in a timely manner
Collaborate with internal teams such as Sales, Implementation, Customer Success, and Product to ensure seamless transitions
Provide training and guidance to clients to help them understand and adopt the platform efficiently
Monitor the progress of each onboarding project, ensuring deadlines and client expectations are met
Conduct regular check-ins with clients to troubleshoot issues, provide Tier 1 support, and track progress while customers are in the onboarding phase of their journey
Document and maintain accurate onboarding records in the company’s systems
Identify areas for improvement in the onboarding process and propose new methods to optimize efficiency and client satisfaction
Participate in project scoping and resource allocation discussions to ensure proper execution of onboarding plans

Qualification

SaaS implementationClient relationship managementFintech experienceProject management toolsCommunicationDetail-orientedProblem-solvingCollaboration

Required

2-4 years of experience in SaaS implementation
Proven ability to manage multiple clients and projects simultaneously
Excellent communication skills, with the ability to manage client relationships effectively

Preferred

Experience in fintech or property tech is a plus
Familiarity with project management and onboarding tools is a plus
Bachelor's degree in a related field is preferred but not required

Company

Enumerate

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Enumerate, is a provider of software and payment solutions.
dateFounded in 1985
location
Clearwater, Florida, USA
people-size51-200 employees
web-link
https://goenumerate.com

Funding

Current Stage
Growth Stage
Total Funding
unknown
Key Investors
Great Hill PartnersAmerican Discovery Capital
2021-07-01Private Equity
2018-01-09Private Equity

Leadership Team

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Michael Hardy
Board Member
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Recent News

PR Newswire
Enumerate launches Automate AP to help community associations save cost, reduce fraud risk, and improve ...
2024-05-24
PRNewswire
Enumerate launches Automate AP to help community associations save cost, reduce fraud risk, and improve operational efficiency
2024-05-08
Company data provided by crunchbase