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Bowman Williams · 14 hours ago

Systems Engineer – Managed Service Provider (MSP)

Manhattan, NY

Full-time

Hybrid

Mid, Senior Level

$75K/yr - $95K/yr

Bowman Williams is a well-established Managed Service Provider (MSP) delivering reliable, secure, and scalable IT solutions. They are currently seeking a Systems Engineer to take a senior technical role within their MSP environment, focusing on infrastructure support and optimization.

Office AdministrationRecruitingStaffing Agency

Comp. & Benefits

Hiring Manager

Robert Woodard

Responsibilities

Act as the technical escalation point for infrastructure-related outages, failures, and complex issues

Lead incident response efforts, providing clear internal and customer-facing communication

Support and optimize Windows Server environments (Active Directory, Group Policy, core services)

Manage and troubleshoot Microsoft 365 / Exchange Online user environments

Support virtualized environments using VMware

Configure, manage, and troubleshoot SonicWall firewalls

Coach and mentor Tier 1 and Tier 2 engineers on troubleshooting approach, ticket quality, and best practices

Ensure all work aligns with SLA commitments and MSP operational standards

Identify and implement opportunities to automate repeatable tasks (scripting/process improvement)

Work with monitoring and systems management tools to proactively identify issues

Participate in incident management, root cause analysis, and documentation

Take part in a rotating after-hours on-call schedule

Qualification

Microsoft AzureVMware virtualizationWindows ServerSonicWall firewallsMicrosoft 365 / Exchange OnlineIT GlueAutomationScriptingTroubleshooting skillsCustomer-facing skillsProcess improvementRelevant certificationsCommunication skills

Required

Prior experience working for a Managed Service Provider (MSP)

Strong experience with Microsoft Azure

Hands-on experience with VMware virtualization

Solid background supporting Windows Server environments (AD, GPO)

Firewall configuration and troubleshooting experience (SonicWall)

Microsoft 365 / Exchange Online administration experience

Familiarity with IT Glue (documentation, process discipline)

Strong troubleshooting, communication, and customer-facing skills

Preferred

Automation or scripting experience

Experience improving MSP processes or documentation standards

Relevant certifications (Microsoft, VMware, CompTIA, etc.)

Benefits

Health Insurance

401(k) Plan

Ongoing training and certification support

Company

Bowman Williams

Bowman Williams is a staffing firm for IT managed and cloud service providers.

Founded in 2009

Arlington, Virginia, USA

11-50 employees

https://bowmanwilliams.com/

Funding

Current Stage

Early Stage

Leadership Team

John Davenjay

CEO

Company data provided by crunchbase