Emphasys Software · 1 day ago
Technical Support Specialist
United States
Full-time
Remote
Mid LevelEmphasys Software, part of Aquila within Constellation Software Inc., provides mission-critical software for housing authorities and government agencies. They are seeking a Technical Support Specialist to provide front-line technical expertise across hosted environments, focusing on Azure Virtual Desktop Infrastructure and SQL performance while collaborating with various teams to enhance technical operations.
ComputerSoftware
Responsibilities
Support Azure-hosted environments. You will provide tier 1 and 2 support across Azure Virtual Desktop (AVD), SQL databases, MSIX app streaming, and related Microsoft services. You will support cloud migrations and environment upgrades by performing environment testing, documentation, and troubleshooting
Resolve technical issues. You will respond to a range of tickets, including password resets, printing issues, environment access, SQL errors, and plug-in failures. You will troubleshoot, resolve, and communicate problems based on priority, escalating when necessary
Manage and optimize deployments. You will assist with managing CI/CD pipelines, primarily using Octopus Deploy, and help automate processes for application updates and patches
Work across server technologies. You will interact with IIS, Active Directory, File Servers, Domain Controllers, and API Servers to support performance, access, and integrations. You will assist with database backups, restores, and disaster recovery to ensure continuity and performance
Document, track, and improve. You will log incident reports, resolution steps, and system notes in the internal ticketing system. You will identify opportunities to improve documentation, streamline support tasks, and share knowledge with peers
Qualification
Required
Professional, adaptable communication skills and can explain technical issues clearly to a range of non-technical stakeholders
Experience in a technical support or systems role
Knowledge of Azure Virtual Desktop
SQL troubleshooting experience
Experience with virtual application delivery
Experience using CI/CD tools such as Octopus Deploy or similar
Ability to analyze logs and trace issues across interconnected systems
Ability to solve technical problems with urgency and creativity
Ability to balance support tickets with deeper troubleshooting and proactive monitoring
Company
Emphasys Software
Emphasys Software provides software solutions to public housing authorities, finance agencies, local governments & financial leaders.
Founded in 1976
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase