R & S Northeast · 4 hours ago
CUSTOMER SERVICE REPRESENTATIVE
Pulaski, TN
Full-time
Onsite
Mid Level
3+ years expR & S Northeast is a company focused on delivering excellent client service. The Customer Service Representative is responsible for handling client inquiries, processing orders, and supporting the sales team to ensure customer satisfaction and issue resolution.
Biotechnology
Responsibilities
Maintains confidential information including, but not limited to, proprietary corporate information, specifications of products, product information, and customer information
Receives and answers customer inquiries, including but not limited to: product orders, order status, lot/batch number research, product returns, product search, pricing and services offered
Partner with sales team and our clients to provide service in accordance with client service levels to complete order transactions, informational call follow up
Works with Finance to provide transactional information for monthly client billing
Acts as point of contact for the team for transactional functions
Research inquiries in a professional and courteous manner and work with team members, to identify and resolve escalated customer concerns in a timely manner, potentially without direct Supervisor oversight
Effectively uses approved “talking points” when communicating corporate policy
Advises callers for level 1 support for escalated calls to internal/external customers avoiding litigious or compromising issues, providing information, education, and assurance to customers regarding products or services
Resolves issues and answers questions with highest degree of quality and accuracy in accordance with company vision & values and all applicable laws
Qualification
Required
High school diploma or equivalent
Conduct work activities in compliance with all R&S Northeast, LLC internal requirements and with applicable regulatory requirements including compliance with ethics, environmental health and safety, financial, human resources and general business policies. All calls may be subject to monitoring, recording for quality assurance, coaching, training and development purposes
3-5 years of Customer Service Related Experience Required
Experience working with Microsoft Office Suite
Excellent customer service skills while acting in a professional and courteous manner at all times
Strong work ethic
Preferred
Bachelors degree strongly preferred
Pharmaceutical experience preferred but not required
Benefits
Competitive Base Salary
Performance-Based Incentive and Bonus Opportunities
Comprehensive Health Benefits – Medical, Dental, Vision, Disability, and Ancillary products
401(k) Retirement Plan – With immediate vesting and a competitive company match
Paid Time Off – Including vacation, parental leave and paid company holidays
Employee Assistance Program (EAP) – Confidential support for employees and their families
Professional Development Opportunities
Employee Recognition and Service Award Programs
Well-being and Work-Life Resources
Company
R & S Northeast
R & S Northeast is a pharmaceutical company providing pharmaceutical wholesales services.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Mary Tim Smith
CFO/EVP
Company data provided by crunchbase