Vista Applied Solutions Group Inc · 6 hours ago
Senior Manager - IT Customer Support
Phoenix, AZ
Contract
Hybrid
Senior Level, Lead/Staff
8+ years expVista Applied Solutions Group Inc is seeking a Senior Manager for their IT Customer Support team. The role involves overseeing IT service desk operations and managing ITIL-based ITSM processes for a large organizational workforce.
Information TechnologySoftware
Responsibilities
Minimum eight (8) years of related progressive experience in Information technology
Minimum of three (3) years management and supervision experience overseeing IT service desk, help desk, or technical support operations for an organizational workforce size of 1,000 +
Previous experience in developing and managing ITIL-based ITSM processes (Incident, Request, Knowledge Management)
Proficient in the use of enterprise level ticketing systems. (e.g. Service Now, Zendesk, Cherwell. Solarwinds Web Help Desk)
Qualification
Required
Minimum eight (8) years of related progressive experience in Information technology
Minimum of three (3) years management and supervision experience overseeing IT service desk, help desk, or technical support operations for an organizational workforce size of 1,000 +
Previous experience in developing and managing ITIL-based ITSM processes (Incident, Request, Knowledge Management)
Proficient in the use of enterprise level ticketing systems. (e.g. Service Now, Zendesk, Cherwell. Solarwinds Web Help Desk)
Any combination that meets the knowledge, skills and abilities (KSA); typical ways KSAs are obtained may include but are not limited to: a relevant degree from an accredited college or university such as a Bachelor's Degree (e.g., B.A), training, coursework, and work experience relevant to the assignment
Previous Experience implementing a Virtual Desktop Environment
Company
Vista Applied Solutions Group Inc
Vista Applied Solutions Group is a staffing and recruiting company offering application software development services.
201-500 employees
H1B Sponsorship
Vista Applied Solutions Group Inc has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (149)
2024 (117)
2023 (173)
2022 (114)
2021 (120)
2020 (165)
Funding
Current Stage
Growth StageCompany data provided by crunchbase