AIG · 5 hours ago
Complex Claims Director - Auto & General Liability
IL-Chicago
Full-time
Onsite
Senior Level, Lead/Staff
$105K/yr - $120K/yrAIG is a global leader in commercial and personal insurance solutions, and they are seeking a Complex Claims Director – Auto & General Liability to join their team. This role involves managing high standards of customer service, conducting thorough investigations of claims, and ensuring compliance with regulatory requirements while effectively managing litigation processes.
BankingFinancial ServicesInsurance
Responsibilities
Maintains high standards of customer service. This includes prompt contact and follow up to complete timely and accurate investigation, damage evaluation and claim resolution in accordance with regulatory and company standards
Conducts a thorough investigation of coverage, liability, and damages. Must document facts and maintain evidence to support claim resolution
Comply with all statutory and regulatory requirements in all applicable jurisdictions
Establish appropriate loss and expense reserves with documented rationale. On going review of reserves required through life of file
Demonstrates technical efficiency through timely, consistent execution of best claim handling practices and claim handling guidelines
Communicates effectively with internal and external customers on claims and account issues
Maintain and manage a diary system to efficiently manage and resolve assigned claim inventory
Effectively manage litigation process and defense counsel to ensure timely and cost-effective outcomes
Resolving the highest severity claims in the Primary claims group
Analyzing coverage; drafting coverage letter, evaluating liability and damages, establishing accurate reserves throughout the life of the file
Communicating file updates and reserves to the broker, insured, and underwriter when appropriate
Attending mediations and effectively managing the litigation process and defense counsel to ensure timely and cost-effective outcomes
Participating in roundtables with management to discuss reserves and strategy
Qualification
Required
Maintains high standards of customer service. This includes prompt contact and follow up to complete timely and accurate investigation, damage evaluation and claim resolution in accordance with regulatory and company standards
Conducts a thorough investigation of coverage, liability, and damages. Must document facts and maintain evidence to support claim resolution
Comply with all statutory and regulatory requirements in all applicable jurisdictions
Establish appropriate loss and expense reserves with documented rationale. On going review of reserves required through life of file
Demonstrates technical efficiency through timely, consistent execution of best claim handling practices and claim handling guidelines
Communicates effectively with internal and external customers on claims and account issues
Maintain and manage a diary system to efficiently manage and resolve assigned claim inventory
Effectively manage litigation process and defense counsel to ensure timely and cost-effective outcomes
Property and Casualty licenses required. Must be obtained within 6 months of hire
Resolving the highest severity claims in the Primary claims group
Analyzing coverage; drafting coverage letter, evaluating liability and damages, establishing accurate reserves throughout the life of the file
Communicating file updates and reserves to the broker, insured, and underwriter when appropriate
Attending mediations and effectively managing the litigation process and defense counsel to ensure timely and cost-effective outcomes
Participating in roundtables with management to discuss reserves and strategy
Benefits
A range of competitive benefits
Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development
Company
AIG
AIG is a global insurance company providing insurance products to support clients in business and in life.
Founded in 1919
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Kelly Lafnitzegger
Executive Vice President and Chief Human Resources Officer
Charlie Fry
EVP, Reinsurance Purchasing and Risk Capital Optimization
Recent News
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