Truist · 4 hours ago
Home Preservation Center Specialist 1
Richmond, VA
Full-time
Onsite
Entry Level
2+ years expTruist Bank is seeking a Home Preservation Center Specialist 1 to operate as the single point of contact for all pre through post foreclosure activities related to home retention and disposition actions. The role involves providing excellent customer service, minimizing risk through accurate application of guidelines, and assisting clients with their Mortgage Assistance Applications.
BankingFinanceFinancial Services
Responsibilities
Provide excellent customer service to clients, internal and external business partners, and vendors, both over the phone and in writing, following the Perfect Client Experience model
Minimize risk through consistent and accurate application of Bank, investor, insurer and regulatory guidelines in relation to default processes
Provide guidance and direction to assist clients in completing their Mortgage Assistance Application
Notify and educate clients of all Investor /Insurer programs available while informing of the decision process
Complete loan research and notations of the servicing file in Mortgage Servicing Platform (MSP) and auxiliary systems
Monitor and perform frequent follow-up with clients to ensure the best execution of the appropriate workout
Track, resolve and ensure appropriate handling of client complaints by properly logging them in the appropriate system, notating a detailed explanation of the issue and resolution, and correctly routing for reporting purposes
Enhance personal and professional growth through completion of mandatory training courses within the given timeframe, as well as voluntary training and education related to job function or areas of interest
Qualification
Required
High school diploma or equivalent education
Strong analytical and organizational skills with great attention to detail
Ability to grasp concepts quickly
Flexibility to adapt to frequently changing processes and procedures
Demonstrated proficiency in basic computer applications, such as Microsoft Office software products
Understanding of Call Center telephony and technology
Preferred
Previous Mortgage Single Point of Contact Experience
Two years of related experience
Experience in mortgage, banking, financial risk, audit or compliance
Knowledge of basic collection, mortgage servicing and default servicing concepts
Benefits
Medical
Dental
Vision
Life insurance
Disability
Accidental death and dismemberment
Tax-preferred savings accounts
401k plan
No less than 10 days of vacation
10 sick days
Paid holidays
Defined benefit pension plan
Restricted stock units
Deferred compensation plan
Company
Truist
Truist is the sixth-largest commercial bank in the U.S.
10001+ employees
H1B Sponsorship
Truist has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
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Trends of Total Sponsorships
2025 (313)
2024 (247)
2023 (288)
2022 (275)
2021 (278)
2020 (270)
Funding
Current Stage
Late StageTotal Funding
unknown2021-01-01Seed
Leadership Team
Michael Maguire
Chief Financial Officer
James Cordovana
SVP of Cloud Security Enterprise Architect
Recent News
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