Intuit · 12 hours ago
Customer Supportability Professional 1 - GBSG (Payroll & Payments Investigation)
United States
Full-time
Remote
New Grad, Entry LevelIntuit is a company focused on providing solutions for financial management, and they are seeking a Supportability Specialist for their Payroll and Payments Investigations team. This role involves managing product investigations, resolving customer-facing bugs, and utilizing data to drive improvements in product quality and operational excellence.
AccountingFinancial ServicesFinTechPaaSSoftware
Responsibilities
Product Investigation (INV) Management: Manage the INV process by gathering information from customer feedback and internal reports to diagnose root causes and provide visibility into product quality
Defect Resolution: Partner closely with Product Development teams to review and resolve customer-facing bugs while providing critical support to front-line experts
Escalation & Leadership: Act as a team Point of Contact (POC) and escalation handler, providing leadership coverage and mentoring agents to uplift team performance
Data Utilization: Master data environments using Splunk and SQL to capture, access, and analyze key insights that drive systemic improvements across Products, Processes, and People (3P)
Operational Excellence: Manage investigation volumes to ensure all service level agreements (SLAs) with dependent teams are met
Continuous Improvement: Identify trends and deliver insights that drive product and process enhancements, creating standard operating procedures (SOPs) as a super user for updates
Qualification
Required
Deep Domain Knowledge: Highly skilled specialists with extensive experience within the product ecosystem, capable of identifying solutions beyond standard product defects
Technical Toolset: Proficient in sophisticated tools including Jira, SQL, Splunk, Sentinel, CS Server, Expert Access, OBill, Salesforce, and the Google Suite
Advanced Problem Solving: Critical thinking abilities to navigate challenging scenarios and break down complex problems into actionable components
Strategic Communication: Adept at delivering tailored messages to customers, frontline agents, and engineering teams while facilitating advantageous brand conversations
Operational Rigor: Ability to balance multiple priorities independently, assessing issue urgency in relation to customer impact to meet critical deadlines
Benefits
Competitive compensation package
Cash bonus
Equity rewards
Benefits
Company
Intuit
Intuit provides financial software solutions to empower individuals and businesses.
Founded in 1983
10001+ employees
H1B Sponsorship
Intuit has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (693)
2024 (550)
2023 (586)
2022 (842)
2021 (773)
2020 (514)
Funding
Current Stage
Public CompanyTotal Funding
$8.52BKey Investors
JP Morgan Chase
2025-01-31Post Ipo Debt· $4.5B
2023-09-12Post Ipo Debt· $4B
2011-01-19Post Ipo Equity· $6.7M
Leadership Team
Sasan Goodarzi
Chief Executive Officer
Alex Balazs
Chief Technology Officer
Recent News
2026-01-22
2026-01-22
Company data provided by crunchbase