TDX Tech · 22 hours ago
Technical Support Analyst
Bloomington, MN
Full-time
Onsite
Entry, Mid Level
$45K/yr - $55K/yrTDX TECH is seeking a Technical Support Analyst to provide technical support and project coordination. The role involves supporting field technicians, managing customer projects, and ensuring successful on-site services while maintaining communication with clients and team members.
Information ServicesInformation Technology
Responsibilities
Responsible for supporting field technician services and managing to completion all technician work activities (network cabling, wireless networks, routers, switches, Point-of-Sale registers, Desktops/Laptops, DMARC network/POTS line extensions, phone system installations, etc…). Technician activities across multiple clients and projects will be supported
Provide prompt and courteous telephone responses to technician inquiries and issues. Take responsibility for satisfaction of the technician through ownership of technician issues through resolution
Responsible for maintaining proficiency in supporting new and existing products and/or projects. These responsibilities include reading and comprehending manuals, product spec/data sheets, and training materials for new projects and products
Responsible for remotely supporting a variety of small to large scale projects and solving complex problems
Provide support of detailed installation plans to ensure the services are completed on time and meet client’s expectations
Attend recurring status meetings with internal teams and clients; provide input as related to installation support services
Work with clients and field technicians, to design, develop and enhance technician service solutions and procedures. Collaborate with team members on project training requirements and opportunities within and across projects. Provide education and training to technicians that will allow them to successfully complete the on-site services and projects
Understand business and technical objectives of assigned projects
Travel up to 5% of time to North American client locations and installations as needed
Must be available to work evenings, overnight, and weekends
Interact professionally with fellow employees, clients, and vendors
Qualification
Required
Experience working with a help desk support team
Bachelor's degree or working towards bachelor's degree – Business, Computer Engineering, Computer Science, or Information Technology emphasis preferred
Technical experience in these areas: network cabling installation, network installation and configuration, wireless site surveys, wireless installations and configurations, PC installations and configurations, Point of Sale terminal installation and configuration, Point of Sale terminal software configurations and troubleshooting, and Phone System installations and configurations
Willingness and aptitude to learn unfamiliar systems, and to stay informed of new technologies
Exceptional service orientation
Excellent written and oral communication skills
Strong interpersonal skills with the ability to communicate with a variety of audiences
Superior interpersonal skills necessary to communicate complex information to various internal and external personnel in a clear, concise and well-organized fashion
Effectively communicates relevant project information to superiors
Exceptional attention to detail
Exceptionally self-motivated and directed
Must be comfortable with fast-paced, entrepreneurial corporate culture and the standards and work ethic consistent with that environment
Preferred
Experience in corporate retail environment
Possess a strong knowledge of operating procedures and systems and ability to ensure procedures and systems are being followed
Successful independent management experience with a proactive approach to identifying opportunities for improvement and implementing successful solutions
Ability to set and manage priorities judiciously
Vendor relationship experience
Experienced field technician with exposure to field services, such as cabling, wireless networks, routers, switches, Point-of-Sale registers, Desktops/Laptops, and phone system installations, etc…
Benefits
401(k)
401(k) matching
Dental insurance
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Referral program
Tuition reimbursement
Company
TDX Tech
TDX Tech is a leading IT support and IT services company who provides IT hardware, staging, deployment, and on-site field services.
Founded in 1981
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Taylor Turnquist
CEO
Steve Bennewitz
President and CFO
Recent News
Morningstar.com
2025-06-07
2023-02-02
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