Access Softek · 3 hours ago
Junior Tech Support Specialist (24/7 live-chat Team)
United States
Full-time
Remote
New Grad, Entry LevelAccess Softek is an industry leader in mobile and online banking technology, seeking Junior Technical Support Specialists to provide 24/7 support for clients' mobile and online banking solutions. The role involves working directly with clients, assisting end-users with technical questions, and collaborating with a technical team remotely.
BankingCreditFinancial ServicesSoftware
Responsibilities
Understanding our banking software and apps in-depth
Coordinating with software technicians, technical support, and developers as needed
Examining technical logs to troubleshoot and resolve issues encountered during 24/7 clients support project
Handling technical processes and the ability to explain such processes to less-technical people
Managing, monitoring, and improving the quality of the tech support process
Qualification
Required
Excellent written and spoken English
Ability to establish good working relationship with customers
Solid troubleshooting ability
Ability to learn technical skills quickly
In-depth learning and understanding of our mobile and online banking products
Coordination with developers to investigate and diagnose issues
Ability to manage a dynamic work load with many concurrent tasks
Managing, monitoring, and improving the quality of the tech support process
Preferred
Experience in banking live-chat would be a huge asset
Experience in technical support
Experience with a Dialogflow
Experience with various mobile phone platforms, especially iOS and Android
Project management experience
Working directly with US-based customer
Knowledge of US banking system
Benefits
Remote-friendly role, depending on location eligibility
Long-term employment
Competitive salary
Paid vacation and days off on national holidays.
Paid sick leave and internal medical insurance policy.
Community of practice, regular knowledge sharing among colleagues
Internet compensation (50$ per month)
Friendly and easy-going international team and colleagues.
Company
Access Softek
Access Softek develop innovative mobile banking products that offer secure, powerful features to customers of banks and credit unions.
Founded in 1986
201-500 employees
H1B Sponsorship
Access Softek has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
Funding
Current Stage
Growth StageLeadership Team
Chris Doner
CEO
Stas Tatarin
Partnerships Manager at Access Softek
Recent News
Destination CRM
2025-08-21
2024-11-12
Company data provided by crunchbase