Synchrony · 4 hours ago
AVP, COP Process Leader
Cincinnati West Chester Site
Full-time
Onsite
Mid Level
$90K/yr - $155K/yr
3+ years expSynchrony Bank is seeking an AVP, COP Process Leader responsible for overseeing the Client Oversight Program. The role involves executing assessments of Key Control Activities, investigating process anomalies, and driving COP initiatives across clients to ensure risks are managed effectively.
Consumer LendingFinanceFinancial ServicesInsuranceVenture Capital
No H1B
Responsibilities
Execute monthly, quarterly, semi-annual, and annual assessments of Key Control Activities
Investigate identified process anomalies
Partner with COP Manager to review and resolve process anomalies, including tracking to ensure a closed loop process
Analyze data to identify risk and execute special process enhancement, automation and simplification projects
Drive and coordinate COP initiatives across all clients
Establish rapport with Client Teams to influence, drive change and ensure identified risks are mitigated timely
Monitor and escalate Key Risk Indicator (KRI) triggers and trends
Facilitate meetings to review status of key activities and/or KRI’s
Partner with 1st and 2nd line stakeholders to ensure the effective execution of a closed loop process on all escalated client oversight related action items
Serve as primary day to day contact for questions, concerns and identified follow-ups resulting from key control activity assessments or KRI triggers
Validate process owner action plans drafted for KRI triggers address the identified risk and have been sufficiently completed
Perform other duties and/or special projects as assigned
Qualification
Required
3+ years of demonstrated strong analytic, business presentation and people influencing skills in a large client focused organization
3+ years demonstrated cross-functional project management and governance focused business process documentation and reporting skills
2+ years demonstrated experience in delivering both verbal and written process performance results to senior leaders
You must be 18 years or older
You must have a high school diploma or equivalent
You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act
Legal authorization to work in the U.S. is required
Preferred
Strong executive presence and influence skills
Proficient in PowerPoint & Excel
Strong leadership skills
Excellent written/verbal communication skills
High energy, self-motivated
Demonstrated ability to independently manage multiple projects, organize workflow, and prioritize assignments
Knowledge and/or experience with process enhancements/control design
Ability to objectively identify risks, effectively challenge and communicate risk across the organization
Influence improvement through curiosity
Prior regulatory experience and/or experience in internal audit, risk or governance
Company
Synchrony
Synchrony is a consumer financial services company.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$500M2024-02-15Post Ipo Equity· $500M
2014-08-01IPO
Leadership Team
Brian Doubles
President & CEO
Raj Deol
SVP, Sam’s Club Marketing Leader
Recent News
Benzinga.com
2026-01-21
Business News: Pasadena Star-News
2026-01-19
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