Technical Support Representative jobs in United States
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Tech Mahindra Business Process Services · 7 hours ago

Technical Support Representative

positionUnited States
timeFull-time
remoteRemote
seniorityEntry Level
money$15/hr - $16/hr
date1+ years exp

Tech Mahindra Business Process Services is seeking a Technical Support Representative to serve as the first point of contact for technical issues. The role focuses on delivering high-quality customer support through troubleshooting and accurate documentation in a fast-paced service desk environment.

Information Technology & Services
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H1B Sponsor Likelynote

Responsibilities

Provide first‑level technical support via phone, chat, email, and portal
Diagnose, troubleshoot, and resolve common application, browser, hardware, and software issues
Accurately log, update, and manage incidents in the ticketing system
Assign priorities and escalate unresolved issues following defined procedures
Follow established knowledge articles, SOPs, and security guidelines
Meet individual and team performance targets for quality, productivity, and SLAs

Qualification

Customer Service ExperienceTroubleshooting PrinciplesTicketing Tools ExperienceVerbal CommunicationWritten CommunicationMultitaskingAttention to Detail

Required

1+ year of experience in Customer Service, Call Center, or IT Service Desk roles
Basic understanding of IT applications, internet browsers, and troubleshooting principles
Strong verbal and written English communication skills
Ability to multitask and perform effectively in a high‑volume support environment
Customer‑focused mindset with strong attention to detail

Preferred

Experience using ticketing or service desk tools

Company

Tech Mahindra Business Process Services

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We’re Tech Mahindra Business Process Services.
dateFounded in 2006
location
Mumbai, Maharashtra, IN
people-size10001+ employees
web-link
http://bps.techmahindra.com/

H1B Sponsorship

Tech Mahindra Business Process Services has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)

Funding

Current Stage
Late Stage

Leadership Team

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Neelam Sarna
Associate Vice President & Client Partner
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Company data provided by crunchbase