Cars Commerce · 2 hours ago
Dealer Relationship Manager
United States
Full-time
Remote
Senior Level, Lead/Staff
$119K/yr - $148K/yr
8+ years expCars Commerce is dedicated to simplifying the car buying and selling process through innovative technology. The Dealer Relationship Manager will be responsible for retaining a book of business, driving adoption of the AccuTrade platform, and ensuring dealer satisfaction through performance management and relationship building.
AnalyticsContent MarketingMobile AdvertisingWeb Development
No H1B
U.S. Citizen Only
Responsibilities
Drive adoption of the AccuTrade appraisal platform throughout the dealer operations (e.g. sales, used car operations, service)
Owns dealer retention for our customer portfolio
Ongoing tracking of cancellations, with a clear understanding of the lead drivers of any cancellations that are submitted, and tracking results of conversations when contacted regarding reason(s) for cancellation(s)
Share best practices with dealers around in-store implementation
Interact with senior dealership decision-makers to provide an overview of the platform's performance
Drive performance through our reporting and dealership execution of the AccuTrade tool by rooftop
Serving as a subject matter expert and point of contact for AccuTrade end-to-end processes
Acting as the “voice of the Dealer” to ensure internal needs are met to continue to generate revenue on an ongoing basis, working with the product team to identify and prioritize dealer needs
Connecting the dots from post-sale product performance into presale onboarding to close this loop, improving the handoff from Pre-Sale through Post-Sale
Ownership of Accu-Trade Post-Sale performance reporting and using it to improve the value that we bring to our dealers through quantifiable data and analytics
Optimization of sales and operational efficiency through innovative thinking, process improvement, system enhancements, and best practices sharing throughout the organization
Assist in-person with critical/high-impact/key accounts that require additional resources, as needed
75% In-market travel required
Qualification
Required
Deep understanding of the vehicle remarketing value chain
8+ years of in-store experience in relevant roles such as used car manager/director and general sales manager
Deep understanding of auto dealership change management, and the ability to initiate behavioral change with our clients
Ideally prior experience in automotive software, focused on vehicle remarketing
Proficiency with remote collaboration software such as Google Suite, Zoom, and Slack
Benefits
Medical, Dental & Vision Healthcare Plans
New Hire Stipend for Home Office Set-Up
Generous PTO
Refuel - a service based recognition program where employees receive additional paid time away to learn grow and reset
Paid Holidays, Floating Holiday, Volunteer Day, Recharge Day
Company
Cars Commerce
Cars Commerce is an audience-driven technology company that simplifies buying and selling cars.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Alex Vetter
Director, President and CEO
Recent News
2025-12-24
Digital Commerce 360
2025-12-20
2025-12-19
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