SDI Presence · 3 hours ago
ServiceNow Architect
Chicago, IL
Full-time
Hybrid
Mid, Senior Level
$155K/yr - $170K/yr
4+ years expSDI Presence LLC is a leading IT services firm that leverages its strong team presence to advance clients toward a secure digital enterprise. The ServiceNow Architect is the technical authority responsible for designing, governing, and optimizing the ServiceNow ecosystem, ensuring data accuracy and alignment with organizational needs while collaborating with IT and business stakeholders.
ConsultingInformation ServicesInformation Technology
Responsibilities
Architect, govern, and continuously improve the ServiceNow CMDB, ensuring data accuracy, normalization, reconciliation, and lifecycle management
Lead CSDM adoption and alignment, mapping services, applications, and infrastructure to the correct CSDM domains and stages
Design and optimize ITOM Discovery, including patterns, probes, credentials, schedules, and MID Server strategy
Establish CMDB governance, data quality KPIs, dashboards, and operational processes
Ensure CMDB supports ITSM, ITAM, ITOM, SecOps, and business service mapping needs
Lead the design and implementation of ServiceNow modules including: Incident, Problem, Change, Request, Service Catalog, Knowledge, Asset Management, Discovery & CMDB, Self-Service Portal, Integrations with SCCM and other IT management tools
Translate business requirements into scalable, maintainable ServiceNow solutions
Develop and enforce architectural standards, coding practices, and platform governance
Architect and implement integrations using APIs, MID Servers, IntegrationHub, and web services
Implement core platform components such as LDAP, SSO, Discovery, and orchestration workflows
Build automation and orchestration solutions to streamline IT operations and service delivery
Oversee end-to-end platform health, performance, upgrades, and lifecycle management
Manage configuration management, knowledgebase structure, reporting, interfaces, and licensing
Conduct system and integration testing with sample and live data
Support data migration, portal development, and catalog item design
Work closely with IT leadership, support teams, and business units to define requirements and roadmap priorities
Provide technical guidance to developers and analysts
Communicate progress, risks, and architectural decisions to stakeholders
Qualification
Required
Ability to work 2-3 days onsite
Bachelor's degree in computer science, Engineering, or equivalent experience
4+ years of hands-on ServiceNow experience, including large-scale environments (5,000+ users)
Expert-level experience with CMDB, CSDM, ITOM Discovery, and ITSM/ITAM processes
ServiceNow Architect or Developer certification required
Strong scripting experience (Business Rules, Script Includes, UI Pages, UI Macros, etc.)
Experience deploying new ServiceNow instances or implementing major modules
Familiarity with UI/UX concepts and portal design
Strong understanding of IT operations and enterprise infrastructure
Preferred
Experience with one or more of the following is a plus: Field Service Management
Project & Portfolio Management
HRSD
Application Development
Service Mapping
ITAM Hardware & Software
Benefits
Medical, Dental, Vision, company-provided Life Insurance, Short and long-term disability.
Matched Retirement Savings
Wellness Program
Paid time off
Company
SDI Presence
An IT consultancy and managed services provider (MSP) that advances our clients to a secure digital enterprise.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
ABRY Partners
2021-05-26Private Equity
Leadership Team
David Gupta
Founder & CEO
Hardik Bhatt
Chief Executive Officer
Recent News
Morningstar.com
2025-10-31
Company data provided by crunchbase