Amazon · 4 hours ago
Case Mgr (WC) (S), DLS Workers' Compensation
San Jose, San Jose, CRI
Full-time
Onsite
Mid LevelAmazon is a leading customer-centric company seeking a Disability Leave Services (DLS) Case Manager to support their leave of absence and disability services program. The role involves providing case management for employees during their leave events, ensuring compliance with regulations, and facilitating effective communication between employees and stakeholders.
Artificial Intelligence (AI)DeliveryE-CommerceFoundational AIRetail
Responsibilities
Initiate and respond to inquiries about leave and disability events, benefits, and options available to employees
Serve as a point of contact for assigned employees to provide holistic case management services, including reviewing medical documentation to adjudicate leaves in compliance with the corresponding leave plans, federal and state laws and benefit plans as defined by Amazon
Leverage duration guidelines, best practice tools and Amazon resources to support oversight of a leave event as appropriate
Critically assess and adjust the case management plan to an employee’s changing needs
Address and respond to sensitive situations
Troubleshoot issues and seek to remove barriers before, during, or after a leave event
Respond to employee impacting issues that may arise during the leave event and ensure the right communication occurs
Identify and solve problems that may arise, sometimes with limited information
Facilitate a smooth return to work and ramp-back plan for employees returning to the workplace
Educate managers and business partners on employee concerns and needs prior to being off or returning back to work
Communicate regular updates to employees and stakeholders both verbally and in writing
Ensure compliance with standard work, federal/state regulations, and company policy
Maintain system records to ensure accurate and timely information/documentation
Consult, coordinate and partner with our third party administrator, HR, Safety, Legal, Payroll, Benefits, team members and other departments/systems as appropriate
Other duties as assigned
Qualification
Required
Bachelor's degree in Human Resources Management, Business Administration or a related field
Experience working in a client/customer-service oriented professional role
Experience in English-language communication skills, both written and verbal
Experience in Human Resources, Claim Management or Leave & Disability management roles
Preferred
Familiarity with HR software, applicant tracking systems (ATS), or employee management platforms
Ability to manage confidential information with professionalism and discretion
Problem-solving skills and the ability to handle challenging situations effectively
Experience working in multicultural or bilingual environments
Knowledge of labor laws or HR best practices is a plus
Company
Amazon
Amazon is a tech firm with a focus on e-commerce, cloud computing, digital streaming, and artificial intelligence.
Founded in 1994
10001+ employees
H1B Sponsorship
Amazon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22803)
2024 (21175)
2023 (19057)
2022 (24088)
2021 (12233)
2020 (14881)
Funding
Current Stage
Public CompanyTotal Funding
$8.11BKey Investors
AmazonKleiner Perkins
2023-01-03Post Ipo Debt· $8B
2001-07-24Post Ipo Equity· $100M
1997-05-15IPO
Leadership Team
Douglas J. Herrington
CEO, Worldwide Amazon Stores
Werner Vogels
VP & CTO
Recent News
2026-01-25
2026-01-25
2026-01-25
Company data provided by crunchbase